Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Senior Executive at EXL Talent Acquisition Team

, , India -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training Curriculum Development, Coaching, Mentoring, Performance Management, Assessment, Call Evaluation, Feedback, Stakeholder Communication, Reporting, Training Administration, Needs Analysis, Material Compilation, Transaction Analysis, Dispute Resolution, Case Documentation

Industry

Business Consulting and Services

Description

Train Client and EXL specific training curriculum; Coach and mentor trainees that are struggling towards improvement; Manage the training class from a EXL disciplinary expectation, absence, performance, misconduct etc.; compile and conduct assessments as required, assesses calls or transactions against quality criteria; give feedback and coaching; Some client interaction; Compile reports as required; Communicate and keep all relevant stakeholders in the loop of training progress and escalating relevant matters towards resolution; Training administration e.g. room co-ordination, transport, payroll etc.; Identify training needs and compile material and interventions to close the gaps; Take calls as required

Responsibilities

The role involves training clients and internal staff on curriculum, coaching struggling trainees, and managing class discipline and performance expectations. Responsibilities also include assessing calls against quality criteria, providing feedback, compiling reports, and handling training administration tasks.