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Senior Executive at EXL Talent Acquisition Team

, , India -

Full Time

Start Date

Immediate

Expiry Date

17 Aug, 26

Salary

0.0

Posted On

19 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verbal Communication, Customer Service, Travel Management, GDS, Problem Solving, Multitasking, Corporate Travel Policy, Attention To Detail, Conflict Resolution, English Proficiency

Industry

Business Consulting and Services

Description

Key Responsibilities * Handle inbound/outbound voice interactions with US-based business travelers * Manage travel bookings (Air, Hotel, Car, Rail) as per client requirements * Process changes, cancellations, and refunds efficiently * Provide accurate travel information, policy guidance, and cost-effective solutions * Ensure high levels of customer satisfaction and adherence to SLAs * Manage multiple GDS/tools and internal systems effectively * Handle escalations with professionalism and ownership * Maintain quality, compliance, and productivity benchmarks

Responsibilities

Manage end-to-end travel bookings, changes, and refunds for US-based business travelers across air, hotel, car, and rail services. Ensure high customer satisfaction and adherence to SLAs while handling voice interactions and escalations.