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Senior Executive at EXL Talent Acquisition Team

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

31 Aug, 26

Salary

0.0

Posted On

02 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Skills, F&A Collections, OTC AR Experience, SAP ERP, Microsoft Excel, Quality Monitoring, Account Allocation, Compliance, Customer Satisfaction, Rapport Building, Effective Communication, SLA Management, Reporting, Business Review Templates

Industry

Business Consulting and Services

Description

Candidate should have analytical skills. F&A (Insurance) collections background is essential. OTC(AR) Experience required. Past work experience of SAP ERP will be of weightage advantage. Good working knowledge of Microsoft Excel Ensure that the guidelines are followed as per standard procedures. Open to feedback. Quality monitoring & review of accounts Allocation of accounts as per the guidelines Ensure timely closure of accounts. Ensure that the quality of the transactions is in compliance with predefined parameters. Ensure adherence to Company Policies and Procedures Ensure fair methods are used to collect outstanding balance on the account. Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns. Achieving key targets for the process in line with the SLA (Service level Agreement)/KSFs (Key Success Factors) Prepare reports of the accounts assigned to the team. Preparing business review templates for performance review

Responsibilities

Manage and review insurance collections accounts to ensure timely closure and compliance with predefined quality parameters. Focus on maintaining customer satisfaction and achieving key performance targets in line with SLAs.