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Senior Executive at EXL Talent Acquisition Team

, , India -

Full Time

Start Date

Immediate

Expiry Date

25 Mar, 26

Salary

0.0

Posted On

26 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training, Coaching, Mentoring, Assessment, Feedback, Communication, Report Compilation, Stakeholder Management, Training Administration, Needs Analysis, Curriculum Development, Client Interaction, Performance Management, Disciplinary Management, Quality Assurance, Call Assessment

Industry

Business Consulting and Services

Description

Train Client and EXL specific training curriculum; Coach and mentor trainees that are struggling towards improvement; Manage the training class from a EXL disciplinary expectation, absence, performance, misconduct etc.; compile and conduct assessments as required, assesses calls or transactions against quality criteria; give feedback and coaching; Some client interaction; Compile reports as required; Communicate and keep all relevant stakeholders in the loop of training progress and escalating relevant matters towards resolution; Training administration e.g. room co-ordination, transport, payroll etc.; Identify training needs and compile material and interventions to close the gaps; Take calls as required

Responsibilities

The Senior Executive will train clients and manage the training class, ensuring adherence to disciplinary expectations and performance standards. They will also assess trainee performance, provide feedback, and communicate training progress to stakeholders.