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Senior Executive at EXL Talent Acquisition Team

, , India -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

0.0

Posted On

13 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training Curriculum Development, Coaching, Mentoring, Performance Management, Assessment, Quality Criteria Evaluation, Feedback, Stakeholder Communication, Training Administration, Needs Identification, Material Compilation, Intervention Design, Call Handling, Customer Interaction, Reporting, Loan Status Inquiry

Industry

Business Consulting and Services

Description

Train Client and EXL specific training curriculum; Coach and mentor trainees that are struggling towards improvement; Manage the training class from a EXL disciplinary expectation, absence, performance, misconduct etc.; compile and conduct assessments as required, assesses calls or transactions against quality criteria; give feedback and coaching; Some client interaction; Compile reports as required; Communicate and keep all relevant stakeholders in the loop of training progress and escalating relevant matters towards resolution; Training administration e.g. room co-ordination, transport, payroll etc.; Identify training needs and compile material and interventions to close the gaps; Take calls as required

Responsibilities

This role involves training clients and internal staff on specific curricula, coaching struggling trainees, and managing the training class according to disciplinary expectations regarding absence and performance. Responsibilities also include assessing calls against quality criteria, compiling reports, communicating progress to stakeholders, and handling administrative tasks related to training.