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Senior Executive at EXL Talent Acquisition Team
, , India -
Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

GDS, Ticketing, Fare Rules, Vendor Coordination, Travel Policy Guidance, Stakeholder Management, Problem Solving, Multitasking, Amadeus, Sabre, Galileo, Refunds, Cancellations, Exchanges, Compliance

Industry

Business Consulting and Services

Description
Key Responsibilities (Internal Candidate Version) * Manage end‑to‑end domestic and international ticketing using GDS (Amadeus/Sabre/Galileo). * Handle fare checks, reissues, refunds, cancellations, exchanges, and schedule change support with high accuracy. * Serve as the primary point of contact for vendor coordination—airlines, hotel partners, and travel suppliers. * Follow up with vendors for confirmations, waivers, fare quotes, and service issue resolutions. * Support employees/travelers by providing clear guidance on travel policies, booking options, and itinerary changes. * Ensure timely response and closure of travel requests while adhering to internal SLAs and compliance requirements. * Maintain accurate records of transactions and vendor interactions for audit and reporting purposes. * Identify workflow gaps and contribute to process improvements and service enhancements. * Partner with internal teams (HR, Finance, Ops) to ensure smooth travel planning and exception handling. * Demonstrate service excellence, ownership, and proactive problem‑solving in all interactions.
Responsibilities
The role involves managing end-to-end domestic and international ticketing using GDS systems, handling all related transactions like reissues, refunds, and cancellations with high accuracy. This position also serves as the primary contact for coordinating with travel vendors such as airlines and hotels to resolve service issues and secure confirmations.