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Senior Executive at EXL Talent Acquisition Team

Gurugram, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Subject Matter Expert, Team Management, Process Clarification, Operational Support, Sabre GDS, Manual Exchanges, Fare Calculations, Reissues, ADM Disputes, Escalation Handling, Performance Feedback, Coaching, Airline Policies, Documentation, Problem-Solving, Communication

Industry

Business Consulting and Services

Description

Key Responsibilities: * Act as a Subject Matter Expert for the team by providing guidance, process clarification, and operational support. * Handle and manage a small team, ensuring productivity, quality, and adherence to company standards. * Provide regular feedback to team members and share performance insights to help improve service quality. * Manage manual exchanges in Sabre, ensuring accurate fare calculations, reissues, and compliance with airline policies. * Handle ADM disputes effectively by coordinating with airlines and maintaining proper documentation. * Attend and resolve supervisor calls or escalations from agents and clients in a professional and timely manner. * Monitor team performance and assist in training or coaching when required. * Ensure proper documentation and adherence to internal processes and airline regulations.

Responsibilities

The Senior Executive will act as a Subject Matter Expert, providing guidance and operational support while managing a small team to ensure productivity and quality standards are met. Key duties include managing manual exchanges in Sabre, handling ADM disputes, and resolving escalations from agents and clients.