Senior Executive - Financial Services at Capita Health Assessment Advisory Service

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

0.0

Posted On

19 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Payment Management, Collections, Lending, Customer Service, Regulatory Compliance, Data Privacy, Mentoring, Coaching, Problem Resolution, Customer Satisfaction, Efficiency Metrics, Escalated Complaints, Account Information, Service Resolution, Payment Commitment, Delinquency

Industry

IT Services and IT Consulting

Description

Provides payment management expertise in area of specialism, such as collections/lending. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements Job title: Senior Executive - Financial Services Job Description: Provides a first point of contact service resolution for the customer, educating customers on the alternative options available for the service being supported Uses online systems to accurately document customer account information, adhering to data privacy legislation. Ensures regulatory compliance In the case of collections activity, determines reason for customer payment delinquency and obtains payment commitment., More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area Location: Mumbai , India Time Type: Full time Contract Type: Permanent Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.

Responsibilities

Provides payment management expertise and serves as a first point of contact for customer service resolution. Coaches and supports team members to improve customer satisfaction and efficiency metrics.