Senior Executive, HR Services at NTUC INCOME INSURANCE COOPERATIVE LIMITED

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

0.0

Posted On

10 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Entry, Transaction Processing, Data Accuracy, Policy Compliance, Data Privacy, HRIS Support, User Acceptance Testing, SLA Management, Reporting, Process Improvement, Stakeholder Management, Analytical Mindset, Communication, Root-Cause Analysis, Standardisation, Automation

Industry

Insurance

Description

_______________________________________ Key Responsibilities 1. HR Operations & Data Management • Perform accurate and timely data entry and transaction processing across HR systems (e.g., onboarding, movements, offboarding, benefits, payroll inputs). • Conduct second-level checks to ensure data accuracy, policy compliance, and adherence to audit requirements. • Maintain high standards of data privacy and confidentiality in line with company guidelines and statutory regulations. 2. HRIS Support & User Acceptance Testing (UAT) • Participate in and execute User Acceptance Testing (UAT) for HRIS enhancements, new modules, workflow changes, and system upgrades. • Document test results, report defects, and coordinate resolution with IT and vendor partners. • Provide feedback and insights to improve HRIS functionality and user experience. 3. Service Delivery & Enquiry Management • Handle and resolve employee and manager enquiries related to HR policies, processes, and systems. • Ensure enquiries are tracked, resolved within agreed SLA timelines, and escalated appropriately when needed. • Support the enhancement of knowledge base articles and FAQs to reduce recurring enquiries. • Build and update SOPs 4. SLA Monitoring & Reporting • Monitor performance metrics, service volumes, and SLA adherence. • Prepare and analyse service delivery reports to identify trends, bottlenecks, and opportunities for improvement. • Recommend corrective or preventive actions to maintain consistent and high-quality service delivery. 5. Process Improvement & Mini Projects • Lead and execute improvement projects end-to-end, including scoping, root-cause analysis, stakeholder engagement, implementation, and post-implementation review. • Identify gaps and propose solutions to streamline workflows, reduce manual work, and enhance employee experience. • Support standardisation, automation, and documentation of HR processes (SOPs/Work Instructions). 6. Business Partner (BP) Support • Manage and fulfil HR Business Partner (BP) requests efficiently, including data analysis, reports, case investigations, and process clarifications. • Act as a liaison between HR Shared Services and HRBPs to ensure smooth collaboration and service alignment. • Proactively communicate updates, clarify requirements, and support HRBPs in delivering strategic people agenda. ________________________________________ Qualifications & Requirements • Diploma or bachelor’s degree in human resources, Business Administration, or related field. • Minimum 3–5 years of experience in HR Shared Services, HR Operations, or HRIS support. • Strong knowledge of HR processes across the employee lifecycle. • Experience with HRIS platforms (e.g., Workday, SAP SuccessFactors, Oracle HCM) preferred. • Proficient in Excel, reporting tools, and process documentation. • Strong attention to detail, analytical mindset, and commitment to data accuracy. • Excellent communication and stakeholder management skills. • Ability to multi-task, prioritise, and handle sensitive information with discretion. ________________________________________ Key Competencies • Operational excellence and process orientation • Problem-solving and critical thinking • Customer service mindset • Collaboration and communication • Project coordination • Adaptability and continuous improvement mindset

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Responsibilities

This role is responsible for delivering accurate and timely HR operational support across the employee lifecycle, including data management, HRIS testing, and managing employee/manager enquiries. Key duties involve monitoring service levels, leading process improvement projects, and supporting HR Business Partners with data analysis and service alignment.