SENIOR EXECUTIVE, IT OPERATIONS & ENTERPRISE ARCHITECTURE at KPJ Selangor Specialist Hospital

, , Malaysia -

Full Time

Start Date

Immediate

Expiry Date

03 Jul, 26

Salary

0.0

Posted On

04 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Asset Management, Inventory Governance, Software License Management, CMDB, ITIL, Procurement, Vendor Management, Hardware Lifecycle Management, Compliance Reporting, Endpoint Inventory, Windows Operating Systems, Active Directory, Group Policy, Analytical Skills, Problem-solving, Documentation

Industry

Hospitals and Health Care

Description

JOB OVERVIEW Responsible for ensuring the effective lifecycle management of all IT hardware and software assets across the organisation. This role oversees asset governance, compliance, procurement coordination, inventory accuracy, and optimisation of asset utilisation to reduce risk and maximise value. The position required strong analytical skills, operational discipline, and the ability to collaborate with cross-functional stakeholders including Procurement, Finance, Security and Operations. JOB DESCRIPTION Key Responsibilities: A. IT Asset Lifecycle Management Maintain end-to-end visibility of hardware and software assets from acquisition to disposal Ensure timely provisioning, tagging, deployment, transfer, and retirement of assets Monitor asset refresh cycles, warranties, service contracts, and renewals B. IT Asset Inventory Maintain a centralised and accurate IT Asset Register / CMDB Conduct routine inventory audits and reconciliation with system records. Implement controls to minimise asset discrepancies, losses, and unauthorised usage C. Software License Management Monitor and manage software license utilisation, entitlements, renewals, and contract terms. Ensure full compliance with vendor licensing requirements and internal governance policies. Enforce software standards by ensuring only authorized and properly licensed applications are installed on all devices. Support internal, external, and vendor-led software license audits with accurate and timely documentation. D. Governance, Compliance & Reporting Establish and enforce ITAM standards, policies, and procedures Generate periodic compliance, utilisation, and cost optimisation reports for management Support risk mitigation efforts related to asset security and regulatory compliance. E. Procurement Liaise with Procurement and vendors for purchasing, renewals, warranties, maintenance, and support contracts. Review quotations, product specifications, and contract terms to ensure alignment with standards. Track delivery timelines and vendor performance Coordinate and prepare supporting documentation for payments, including utilization tracking, invoice verification, and budget forecast monitoring. F. Reporting & Documentation Generate reports on endpoint inventory, patch compliance, vulnerabilities, and authorized software. Provide reports for management and audit purposes. Maintain updated policies, procedures, and operational documentation G. Vendor Management Manage platform subscription renewals Lead biannual preventive maintenance and vendor performance evaluation. Coordinate monthly/quarterly vendor service review reports H. Operational Support Contribute to annual budget planning for IT hardware and software. Work closely with IT Support teams from the hospitals and companies. Participate in 24x7 on-call rotation and provide after-hours support when required. Perform any ad-hoc tasks related to reporting, administration, or project activities as assigned. Assist with other operational needs as required. Job Requirements Education Bachelor’s Degree in IT, Computer Science, Information Systems, or related field Knowledge and Experience 3–6 years of experience in IT Asset Management, Inventory Governance, or IT Operations Strong knowledge of IT hardware, software licensing, lifecycle planning, and CMDB/ITAM platforms. Proficiency ITAM tools (e.g. Ivanti, Intune, ManageEngine, ServiceNow, SCCM, Lansweeper). Strong analytical, problem-solving, and reporting skills. Experience coordinating with vendor, service providers, or supporting maintenance and operational reviews. Skills & Competencies Proven experience managing and optimising enterprise-level IT Asset Management platforms. Strong background supporting large-scale, multi-site IT environments with high operational complexity. Solid understanding of ITIL principles, especially Asset Management, Configuration Management, Change Management, and Incident/Request Fulfilment. Good knowledge of Windows Operating Systems for servers and end-user devices, supporting accurate asset tracking and lifecycle management. Understanding of endpoint security controls, compliance monitoring, and vulnerability related governance. Familiarity with directory services and identity management, including Microsoft Active Directory and Group Policy. Strong troubleshooting, documentation, and communication skills, with the ability to engage both technical and non-technical stakeholders. Special skills required Attention to details by ensuring that IT Asset is accurately logged, categorized, and documented. Team collaboration by working closely with other team members, including escalation teams. Personal Attributes Strong communication and interpersonal skills Customer-oriented with a positive attitude toward problem-solving. Dependability and accountability. Ability to work in a fast-paced environment and manage multiple priorities. Working Relationships Internal: IT Teams (HQ & Hospitals) Cross-functional departments External: Vendors Service providers KPJ Healthcare Berhad is founded on the vision of being the preferred healthcare provider in the region. We are focused on delivering world-class quality healthcare services throughout our regional footprint across 5 countries, namely Malaysia, Indonesia, Thailand, Bangladesh, and Australia. We are in search of remarkable people to join us in exploring and discovering better healthcare solutions together. Whether you are a student, a graduate, or an experienced professional, discover the impact you could make with a career at KPJ.

Responsibilities

The role is responsible for the end-to-end lifecycle management of IT hardware and software assets, including procurement, inventory accuracy, and license compliance. It also involves establishing ITAM governance, managing vendor relationships, and providing operational support across multi-site environments.