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Senior Executive - MIS (Hybrid) | MOA Pasay at Tasq Staffing Solutions, Inc.
Pasay, Metro Manila, Philippines -
Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Performance Indicators Tracking, Real-time Alerts, Resource Allocation, Data Analysis, Trend Identification, Anomaly Detection, Strategic Recommendations, Report Creation, Stakeholder Communication, Payroll, Analytics

Industry

Staffing and Recruiting

Description
Work Setup: Hybrid Work Location: MOA, Pasay Function: MIS Required Educational Attainment: Finished at least 2 years in college without any back subjects Required Experience: At least 1 year of experience doing reports and analytics and payroll in the BPO industry Responsibilities: Regularly track vital performance indicators (KPIs) within the Management Information System (MIS), such as call and chat volumes, agent availability, and adherence to service levels. Establish and oversee real-time alerts for any variations from set performance benchmarks, responding swiftly to address potential concerns. Efficiently allocate resources, including agents and queues, to guarantee optimal coverage during both peak and off-peak periods. Examine both real-time and historical data to uncover trends, anomalies, and areas ripe for improvement, offering strategic recommendations for enhancements. Create and circulate real-time reports to stakeholders, delivering valuable insights into current performance and possible challenges.
Responsibilities
The role involves regularly tracking vital performance indicators within the MIS, such as call volumes and adherence to service levels, and establishing real-time alerts for performance variations. Responsibilities also include examining real-time and historical data to offer strategic recommendations and creating performance reports for stakeholders.