Senior Executive - Operations at PHOENIX INC

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Retail Operations, Branding, Promotions, Financial Management, Tax Structure Knowledge, Relationship Management, Complaint Resolution, MIS Reporting, Leasing Administration, Security Policy Adherence, Fit-out Support, Cost Control, Vendor Management, Event Execution, Helpdesk Operations, Staff Motivation

Industry

Machinery Manufacturing

Description

JOB TITLE SR. EXECUTIVE � OPERATIONS Department / Division Operations External Interface (Enlist external agencies/authorities that you are required to deal with while discharging your duty) * Brands management and operational teams * External vendors * Statutory and regulatory authorities * Customers Minimum Qualification (i.e education, training etc.) * Graduate/BHM Minimum Experience * 2-4 years of experience in retail industry and experience of retail operations is essential Special Skills/Attributes (required for performing the job effectively) * Sound knowledge of retail operations * Sound understanding of branding & promotions * Knowledge of financial management and understanding of tax structure Overall Purpose/Objective Of the job Responsible for managing the mall operations in terms of building and maintaining retailer/ customer relationships, resolving retailer/ customer complaints, day-to-day mall operations, MIS and other reporting etc. in order to provide the highest quality of services to the customers and increase footfalls and consumption at the mall. Key Responsibilities (List major responsibilities, that you have, to achieve the key objectives) * Develop and maintain good working relationships with all retailers in the allocated zone/ area by interacting with them on a regular basis * Monitor the completion of the leasing administration process by the retailer, and all other formalities prior to opening of a store; in coordination with Leasing and Legal teams * Provide security policy to every retailer and monitor adherence to the same * Support the process of fit-outs for every new retailer and renovations (if any) of existing retailers * Interact with retailers on a regular basis to understand their issues and communicate with the relevant team (parking, house-keeping, floor managers, concierge, network providers, Wi-Fi, horticulture, pest control and fa�ade cleaning Engineering, Security, Finance, Leasing etc.) for swift resolution of issues * Support the Finance & Accounts team in the collection of correct sales data from all retailers on a regular basis * Manage / observe the opening and closing time of the mall for the customers * Events Execution- Working in very close coordination with Marketing team and ensuring smooth flow of event without compromising on the overall quality * Cost Control- More vendor development and vendor relationship to keep a cost under check and as per market rates. Value/material engineering to keep the cost within/below budgets * Provide inputs for the design/ modification of the process for recording and resolution of issues of Helpdesk Operations (Smile Centre) * Monitor the development of a comprehensive schedule for horticulture to ensure that the maximum garden area is maintained well * Monitor the deployment plan of Housekeeping staff across the centre, and the housekeeping activity schedule * Ensure parking revenue maximization through efficient utilization of parking space, and improving the overall service levels * Supervise the activities of horticulture, pest control and fa�ade cleaning agencies and ensure adherence to schedules * Design reward and recognition schemes for engaging / motivating internal and outsourced staff within Housekeeping, Parking, Security and Engineering (such as best agency of the quarter, employee of the month etc The Phoenix Mills Limited is India’s largest retail-led mixed-use developer, listed on the BSE (503100) and NSE (PHOENIXLTD). Established in 1905 as a textile manufacturer, we pioneered the transformation of mill lands into urban destinations—starting with Mumbai’s Lower Parel in 1999. Today, our portfolio includes: * 13 operational malls across 11 Mn sq. ft., with 3 Mn sq. ft. under development * 7 Mn sq. ft. of commercial properties like Art Guild House, Fountainhead Towers, Asia Towers, and Millennium Towers * Luxury residences like One Bangalore West, Kessaku (Bangalore), and Alipore (Kolkata, under construction) * Hospitality projects including St. Regis Mumbai (395 keys), Courtyard by Marriott Agra (193 keys), and Grand Hyatt Whitefield (under construction, 400 keys) We’re committed to creating dynamic, inclusive spaces that bring people together and shape the future of urban living.

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Responsibilities

The Senior Executive is responsible for managing mall operations by building and maintaining strong retailer and customer relationships, resolving issues, and overseeing daily activities including MIS and reporting. The primary objective is to deliver high-quality customer service, thereby increasing footfalls and consumption within the mall.