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Senior Executive-Order to Cash-Cash Application at EXL Talent Acquisition Team

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

28 Feb, 26

Salary

0.0

Posted On

30 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Billing Management, Issue Resolution, Documentation, Communication, Compliance, Reporting

Industry

Business Consulting and Services

Description

Customer Support: Address and resolve billing inquiries and issues via email or chat. Billing Management: Process and manage customer billing information, including invoices, payments, and account adjustments. Issue Resolution: Investigate and resolve discrepancies in billing and payments. Documentation: Maintain accurate records of customer interactions and transactions. Communication: Liaise with other departments to ensure seamless resolution of customer issues. Compliance: Ensure all billing activities comply with company policies and regulations. Reporting: Generate and analyze billing reports to identify trends and areas for improvement.

Responsibilities

The role involves addressing and resolving billing inquiries and managing customer billing information. Additionally, it includes investigating discrepancies in billing and ensuring compliance with company policies.