Senior Executive, Payment Operations at AirAsia

, , Malaysia -

Full Time

Start Date

Immediate

Expiry Date

24 Mar, 26

Salary

0.0

Posted On

24 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Payment Processing, Operational Efficiency, Risk Management, Reconciliation, Process Optimization, Documentation, Issue Resolution, Collaboration, Compliance, Audit Support, Customer Support, Automation, Attention to Detail, Problem Solving, Communication, Teamwork

Industry

Airlines and Aviation

Description

Job Description Job Description: Payment Operations Senior Executive About the Role: We are seeking a highly organized and operationally driven Payment Operations Executive to join our dynamic team. In this critical role, you will be the backbone of our payment processing, ensuring seamless, accurate, and timely execution of all payment transactions. Your focus will be on maintaining operational efficiency, minimizing risk, and delivering exceptional service through meticulous process management and execution. Responsibilities: Core Payment Operations: Execute and Monitor Daily Payment Processes: Diligently process and monitor all incoming and outgoing payment transactions, ensuring adherence to established procedures and deadlines. Operational Reconciliation and Exception Handling: Perform rigorous daily reconciliation of payment transactions, identifying and swiftly resolving discrepancies and handling payment exceptions with precision. Process Optimization and Efficiency: Continuously evaluate and improve payment operations processes to enhance efficiency, reduce errors, and streamline workflows. Operational Documentation and Reporting: Maintain accurate and comprehensive payment operations documentation, including process maps, SOPs, and operational reports. System and Tool Management: Effectively utilize payment processing systems and tools, ensuring optimal performance and identifying opportunities for automation. Operational Issue Resolution and Support: Investigate and Resolve Operational Issues: Investigate and resolve payment-related operational issues, identifying root causes and implementing effective solutions. Operational Support for Internal and External Stakeholders: Provide timely and accurate operational support to internal teams and external partners, addressing inquiries and resolving issues efficiently. Operational Collaboration: Work closely with cross-functional teams, including finance, customer support, and technology, to ensure seamless operational integration. Operational Compliance and Risk Management: Operational Compliance Adherence: Ensure strict adherence to all relevant payment regulations, internal policies, and operational procedures. Operational Risk Mitigation: Assist in identifying and mitigating operational risks associated with payment processing. Operational Audit Support: Support internal and external audits by providing accurate and timely operational data and documentation. AirAsia Berhad: Asia’s leading airline was established with the dream of making flying possible for everyone. Since 2001, AirAsia has swiftly broken travel norms around the globe and has risen to become the world’s best. Driven by the Dare to Dream spirit, we pride ourselves in being the region’s largest low-cost carrier, serving 24 countries and over 130 destinations. We're not confined by walls, except when we need to answer the call of nature, so all departments mingle every day. As we embrace new technology to become a digital airline, services like BIG Duty Free, BIG Pay, BIG Loyalty, Touristly, ROKKI and Xcite Inflight Entertainment will be an exciting evolution, placing us ahead of the game. Are you in? AirAsia is set to take low-cost flying to an all new high with our belief, "Now Everyone Can Fly"

Responsibilities

The Senior Executive in Payment Operations will execute and monitor daily payment processes, ensuring accuracy and adherence to procedures. They will also handle operational reconciliation, optimize processes, and provide support to internal and external stakeholders.