Senior Executive-Product Development-Product Development at EXL Talent Acquisition Team

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

03 May, 26

Salary

0.0

Posted On

02 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Classroom Management, Product Development, New Hire Training, Continuing Education, Attendance Tracking, Learning Improvement, Quality Evaluation, Process Improvement, Compliance, Communication Skills, Needs Assessment, Post-Nesting Performance Monitoring, Training Delivery, Leadership, Training Methods, Knowledge Transfer

Industry

Business Consulting and Services

Description

Classroom Management/Modules/Up-training/Initiatives/Quality Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agents Monitors and completes daily attendance tracking during the entire process training until nesting Formulates effective activities, exercises or assessments for learning improvement Monitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; make recommendations for improvement Ensure compliance to client and organizational policies and procedures Maintains consistent and professional communications skills with supervisor, manager, operations management, peers and trainees/agents Deliberate to identify new hires’ needs in training and nesting Monitor trainees’ post-nesting performance for the first 3 months after being endorsed to operations Deliver the training content/context based on the agenda/curriculum Demonstrate effective leadership to individuals including new hires and tenured agents Implement and demonstrate efficient training methods Collaborate with the team for effective knowledge and skills transfer indispensable to the process and business needs Participate in client calls and visits with the supervisor’s guidance Collaborate with the quality and operations teams for process improvement Conduct team huddles and provide floor and online support on process updates Develop and implement an effective system for process updates as and when required by the process/clients EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com. EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.

Responsibilities

This role involves leading and co-leading training sessions for new hires and tenured agents, covering classroom management, modules, up-training, and quality initiatives, while also monitoring trainee performance post-nesting for three months. The individual will be responsible for formulating learning activities, evaluating operational quality, ensuring policy compliance, and collaborating with teams for process improvement and knowledge transfer.