JOB SUMMARY

The Senior Executive, Program supports the day-to-day execution of customer programs by coordinating with internal teams, assisting in sales and operational activities, and ensuring timely follow-up on customer requests. This role plays a key part in maintaining smooth program delivery, supporting reporting activities, and contributing to customer satisfaction through responsive coordination and administrative support.

JOB REQUIREMENTS & QUALIFICATION

• Degree or diploma in Mechanical Engineering, Business Administration, or professional certificate in related field.
• 1–2 years of working experience, preferably in a manufacturing, engineering, or customer-facing coordination role.
• Exposure to plastic injection molding or manufacturing environments is a plus.
• Strong communication and interpersonal skills, with the ability to coordinate effectively across teams.
• Proficiency in Microsoft Office tools, especially Excel and PowerPoint.
• Detail-oriented, organized, and able to manage multiple tasks with a proactive approach.
• Willingness to learn and develop within a fast-paced and dynamic team environment.

• Assist in the coordination of customer programs by supporting communication between customers, internal teams, and external stakeholders.
• Provide timely responses to customer inquiries and assist in tracking and managing customer requirements and deliverables.
• Support the preparation and follow-up of Requests for Quotation (RFQs), including gathering costing inputs from relevant departments.
• Maintain and update key reports such as sales forecasts, project tracking, and pipeline summaries under the guidance of the Program Manager.
• Provide administrative support for program and sales functions, including documentation, meeting coordination, and report consolidation.
• Assist in identifying and resolving basic program delivery issues by collaborating with plant and cross-functional teams.
• Help manage customer accounts by ensuring accurate records and coordination of internal follow-ups.
• Support internal communication to ensure alignment across stakeholders on program timelines and deliverables.