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Senior Executive, Quality Assurance at NTUC INCOME INSURANCE COOPERATIVE LIMITED

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

06 Aug, 26

Salary

0.0

Posted On

08 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Assurance, Sales Monitoring, Compliance, Risk Management, Coaching, Regulatory Reporting, Sales Governance, Corrective Action Tracking, Needs-Based Selling, Stakeholder Management

Industry

Insurance

Description

Key Responsibilities Sales Advisory and Validation Monitoring * Conduct quality reviews of sales advisory cases to assess suitability, needs-based selling, disclosure adequacy, and compliance with internal standards and regulatory requirements. * Identify sales conduct risks, gaps, and emerging trends through structured quality monitoring frameworks. * Ensure timely follow‑up of sales conduct and quality findings, working with supervisors and business units to activate appropriate corrective measures, including service, and to track closure and effectiveness of remediation actions. Supervisory Duties Monitoring * Support in quality reviews call-backs and supervisory duties assurance checks. Monitoring & Development of Sales Force * Provide constructive feedback and targeted coaching recommendations to supervisors and advisors based on quality review findings. * Partner with training and sales management to drive remediation plans, capability uplift, and sustainable improvements in advisory quality. * Track recurring issues and measure effectiveness of development actions over time. Reporting & Continuous Improvement * Support and produce clear and actionable quality monitoring reports, dashboards, and metrics for senior management. * Stay abreast of regulatory updates and internal policy changes to ensure timely alignment of quality assurance practices.

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Responsibilities

Conduct quality reviews of sales advisory cases to ensure compliance with regulatory requirements and internal standards. Provide coaching and feedback to supervisors and advisors to drive sustainable improvements in sales quality.