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Senior Executive - Quality at RPG Group

, gujarat, India -

Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

0.0

Posted On

23 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem Solving, Conflict Resolution, Risk Management, Customer Centricity

Industry

Manufacturing

Description

External Job Description Explain the need to add an extra HC to do this job Required for quick resolution of service support in West & South region including supervision of commissioning, attending customer complaints & coordinating in site support activities. Currently only one person is taking care of all site activities. Purpose of the Role 1. Regional presence of service engineer for timely closure of issues 2. Attending contractual requirements for installation & commissioning supervision 3. Quick resolution of complaints at site Key Metrics of the Role • On time site support for west & South Region • Customer complaints resolution at site • Feedback from site for improvement actions at plant activities • Co- ordination in ASR at various sites & their commercial activities completion • Evaluation of ASRs • Conducting Customer Trainings at sites • Analysis of customer complaints at with feedback from site • Ensuring corrective actions identified in installation & commissioning. Key Deliverables • On time site support for west & South Region • Customer complaints resolution at site • Feedback from site for improvement actions at plant activities • Co- ordination in ASR at various sites & their commercial activities completion • Evaluation of ASRs • Conducting Customer Trainings at sites • Analysis of customer complaints at with feedback from site • Ensuring corrective actions identified in installation & commissioning Competencies Solving Complex ProblemsManaging From a DistanceResolving ConflictManaging RiskCustomer Centricity

Responsibilities

The Senior Executive - Quality is responsible for providing timely site support and resolving customer complaints in the West & South region. This role includes supervising installation and commissioning activities and ensuring corrective actions are implemented.