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Senior Executive, Regional Control Tower AP at Deutsche Post AG

George Town, Penang, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

28 Feb, 26

Salary

0.0

Posted On

01 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Shipment Monitoring, Milestone Visibility, Customer Dashboards, Exception Logs, Issue Resolution, Service Failures, Performance Risks, Customer Experience, SLA Performance, Cross-Functional Alignment, Escalation Resolution, Root Cause Analysis, Cost Transparency, Global Alignment, Delivery Management

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Owns end-to-end shipment monitoring and milestone visibility Drives Hypercare and Proactive Escalation routines Maintains customer dashboards and exception logs Direct point of contact for assigned strategic accounts Engages with stations and gateways to resolve issues pre-emptively Leads resolution and root cause analysis on service failures Escalates performance risks to Customer Operations or Stations Accountable for customer experience and SLA performance across all three pillars Drives cross-functional alignment Owns escalation resolution across Control Tower and Implementation scope Guides regional/global dashboards, cost-to-serve transparency, and myDHLi Owns end-to-end shipment monitoring and milestone visibility Ensures global alignment for tiered customer delivery

Responsibilities

The Senior Executive, Regional Control Tower AP is responsible for end-to-end shipment monitoring and ensuring milestone visibility. This role involves driving proactive escalation routines and maintaining customer dashboards to enhance the customer experience.