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Senior Executive - Retail (Customer Relations), Home Centre, KSA at LANDMARK GROUP

, , Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

19 Sep, 26

Salary

0.0

Posted On

21 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relations, Complaint Management, Stakeholder Coordination, Performance Analysis, Customer Service, Back-office Operations

Industry

Retail

Description

The Sr. Executive - Retail (Customer Relations) is responsible for acting as the primary point of contact (POC) for customer complaints received through the Ministry of Commerce (MOC) channels. The role involves handling back-office customer relations activities, coordinating with internal stakeholders, ensuring timely resolution of complaints, and providing performance analysis and insights to support service improvement.

Responsibilities

Acts as the primary point of contact for customer complaints received via the Ministry of Commerce channels. Responsible for coordinating with internal stakeholders to ensure timely resolution and providing performance insights for service improvement.