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Senior Executive - WFM at EXL Talent Acquisition Team
Manila, Metro Manila, Philippines -
Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Real-Time Analysis, Workforce Management, Service Level, Occupancy, Shrinkage, Productivity, Staffing, Problem-Solving, Data-Driven Decisions, Communication, MS Excel, Real-Time Dashboards, Attention To Detail

Industry

Business Consulting and Services

Description
The Real-Time Analyst (RTA) is responsible for monitoring, analyzing, and managing workforce performance in real time to ensure service level (SL), occupancy, shrinkage, and productivity targets are consistently met across all sites for the campaign. The RTA provides immediate support for Operations, identifies performance gaps, recommends corrective actions, and ensures optimal staffing across queues in a fast-paced environment.
Responsibilities
The Real-Time Analyst monitors, analyzes, and manages workforce performance in real time to ensure service level, occupancy, shrinkage, and productivity targets are met across all sites for the campaign. This role involves providing immediate support to Operations and recommending corrective actions to address performance gaps.