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Senior Executive - WFM Scheduler at EXL Talent Acquisition Team

Pasay, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Workforce Scheduling, Call Center Management, Service Level Goals, eWFM, Blue Pumpkin, Impact 360, Genesys Cloud, IEX, Organizational Skills, Attention To Details, Prioritization, Problem Solving, Creative Thinking, Change Management, Shift Schedules, Inbound Voice Process

Industry

Business Consulting and Services

Description

* Maintains effective daily workforce schedules, based on anticipated call and processing volumes and historical trends. Works with contact center management to reschedule staff and/or activities in support of service level goals

Responsibilities

The Senior Executive will maintain effective daily workforce schedules based on anticipated call volumes and historical trends, collaborating with contact center management to reschedule staff to meet service level goals. This role requires ensuring critical timelines are met through strong organizational skills and accuracy.