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Senior Executive - WFM Scheduler at EXL Talent Acquisition Team

Pasay, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Workforce Scheduling, Call Center Management, Service Level Goals, Organizational Skills, Attention To Details, Detail Oriented, Analytical Skills, Problem Solving, Creative Thinking, Prioritization, Change Management, Shift Schedules, eWFM, Blue Pumpkin, Impact 360, Genesys Cloud

Industry

Business Consulting and Services

Description

* Maintains effective daily workforce schedules, based on anticipated call and processing volumes and historical trends. Works with contact center management to reschedule staff and/or activities in support of service level goals

Responsibilities

The role involves maintaining effective daily workforce schedules based on anticipated call volumes and historical trends. This includes working with contact center management to reschedule staff and activities to meet service level goals.