Senior Experience Design Lead (Information Architecture & Content Design) at University of Melbourne

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

10 May, 26

Salary

151951.0

Posted On

09 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Information Architecture, Content Design, Prototyping Tools, Stakeholder Management, AI Integration, User Research Methodologies, Service Design Integration, Generative AI Tools

Industry

Education Administration Programs

Description

Role type: Full-time; Fixed term until December 2026 Department: Enterprise Performance Group; Chief Operating Officer Portfolio Salary: UoM 9 - $146,049 - $151,951 p.a. (pro rata for part-time) plus 17% super Shape future student experiences / Lead strategic digital transformation / Collaborate across diverse university sectors Apply today to spearhead the redesign of the University’s digital landscape and revolutionise student navigation and support. Brilliant benefits and a flexible hybrid work environment! Your next career opportunity As the Senior Experience Design Lead, you will redefine the student digital experience at the University of Melbourne. You'll lead the strategic redesign of information architecture and unify fragmented help channels, ensuring a student-centric, task-based digital ecosystem. Your role involves innovative prototyping, stakeholder management, and leveraging AI tools to enhance design workflows, offering you the chance to make a significant impact on the university's digital transformation journey. Your responsibilities will include: Lead Strategic IA & Help Architecture: Redesign the student digital estate's information architecture and unify help pathways for seamless student navigation. Conduct Research Leadership: Execute research activities to validate IA decisions and ensure the digital help model meets diverse student needs. Manage Stakeholder Relationships: Facilitate workshops to align stakeholders on design vision and manage organisational and student needs. Champion AI Integration & Innovation: Utilise AI tools to accelerate design workflows while ensuring rigorous validation of outputs. You may be a great fit if You will have a proven track record in leading complex Information Architecture redesigns, strong proficiency in prototyping tools, and the ability to navigate stakeholder environments to secure buy-in for innovative concepts. You may also: Be fluent in Generative AI tools with a critical approach to validation processes. Possess advanced strategic requirements definition skills bridging design and business strategy. Have expertise in user research methodologies and experience running live website pilots. Demonstrate high-level interpersonal skills for managing complex stakeholder environments. Understand service design integration connecting digital touchpoints to physical service delivery. For further information regarding responsibilities and requirements please refer to the attached PD. This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures. Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia. Your new team – Enterprise Services Group (ESG) The Enterprise Services Group (ESG) is a centre of excellence in business transformation and operational performance. We drive improved operational efficiency, effectiveness and experiences across the University by bringing together specialist skills and expertise in data asset management, reporting and analytical services with service improvement, design, project delivery and change management. What we offer you! In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page! The University of Melbourne We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn. Be yourself The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. We are committed to creating an inclusive and equitable workplace where all individuals feel valued, respected, and have the opportunity to thrive regardless of gender identity, ethnicity, sexual orientation, disability, age, being a parent or having caring responsibilities. The University of Melbourne is committed to fostering a barrier-free and inclusive recruitment process. We are dedicated to providing reasonable adjustments for candidates throughout the application and interview stages, including accessible document formats and alternative application methods. To discuss your specific requirements, please feel free to contact Kim Groizard +61 3 9035 3218 or send an email titled 'Reasonable Adjustments' to hr-careers@unimelb.edu.au. You can find more information for applicants requiring reasonable adjustments on our Careers website: https://about.unimelb.edu.au/careers Aboriginal and Torres Strait Islander Applicants We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne. For further information - Murmuk Djerring Indigenous Strategy 2023-2027 Join Us! If you feel this role is right for you, please apply with the following documents: Resume Cover Letter outlining your interest and experience Please note that you are not required to respond to the selection criteria in the Position Description. Please ensure that you apply through the Apply Now button at the bottom of this advertisement. However, if you have any questions regarding the recruitment process, please feel free to contact Ethan Khamly via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address. If you have any particular questions regarding the job please follow the contact details listed on the Position Description. Applications Close: Friday 20th February 2026 at 11.59PM AEDST Position Description: JR-008707 Senior Experience Design Lead (Information Architecture & Content Design) PD.docx JR-008707 Senior Experience Design Lead (Information Architecture & Content Design) PD.pdf Explore leadership opportunities to shape the future and growth of the University of Melbourne - Executive Opportunities Welcome to the University of Melbourne – where our vision for positive societal change creates impact. Join our community of world-class thinkers, where innovation thrives, and your ideas shape the future. Why choose us? You'll work among the best, pushing the boundaries of knowledge with passion. Whether you're driving groundbreaking research, inspiring the next generation through teaching, or providing essential professional services, we empower you to excel. At the University of Melbourne, your potential is our priority. Elevate your career, make a real difference, and be part of a diverse community that values your unique contribution. Your journey to professional and personal growth starts here. Discover more at - https://about.unimelb.edu.au/ At the heart of our mission is a commitment to enriching society through education and research. Through our strategy "Advancing Melbourne," we're not just shaping our own future; we're shaping the future of the state, the nation, and our global community. Together, we propel Australia forward, positioning it as an ambitious, forward-thinking leader on the world stage. Our staff play a key role in elevating Australia's reputation and influence globally. Your contributions are the driving force behind our ambition to be a leading force for positive change. Join us, and let's advance Melbourne – and the world – together. Discover more The University has committed to a strategic vision which aims to create a thriving, fair and diverse university community, working together respectfully to make a difference to each other and in the world. Join us on our journey to build a future where everyone in our community can feel a strong sense of belonging, and diverse perspectives fuel success. Discover more Want to know more about us, our processes, or future opportunities? We would love to connect with you! Get in touch with our friendly Talent Acquisition team at hr-careers@unimelb.edu.au

Responsibilities

Lead the strategic redesign of information architecture and unify help pathways for seamless student navigation. Conduct research activities to validate IA decisions and ensure the digital help model meets diverse student needs.