ABOUT THE JOB YOU’RE CONSIDERING

We’re looking for designers who thrive in ambiguity, bring clarity through evidence, and turn ideas into impact. Above all, you’re passionate about how design — combined with data and AI — can create fairer, more inclusive, and more sustainable services.
The products and services we co-create with our clients are often transformational. The answers aren’t always obvious — we need designers who can simplify complexity without losing depth, and influence direction with confidence.
This is more than a design role — it’s a chance to grow your craft, shape services used by millions, and join a community pushing the boundaries of design in the age of AI.
You’re both a designer and a consultant: confident driving conversations, solving problems, and shaping direction for the best outcomes. You understand that design doesn’t live in isolation — it must connect with business strategy and deliver measurable value.

YOUR SKILLS AND EXPERIENCE

• Ability to link design decisions to measurable business outcomes (e.g. efficiency, revenue, engagement).
• Confidence in framing design as a driver of business strategy, not just delivery.
• Experience building consensus around design vision across business, technology, and leadership stakeholders.
• Experience in user-centred design from discovery to delivery (public sector / GDS experience a plus).
• Strong prototyping skills across different fidelities (paper, digital, coded).
• Familiarity with accessibility standards and inclusive design.

• Design and present concepts, journeys, and interfaces, including information architecture, navigation, and flows.
• Translate research and user needs into evidence-based, inclusive design approaches.
• Prototype ideas (from rapid sketches to interactive and coded) to test and validate concepts.
• Facilitate workshops and align direction across business, technology, and delivery teams.
• Communicate complex ideas simply, to both technical and non-technical audiences.
• Spot opportunities to create business value and improve the user experience.