SENIOR EXPERIENCE DESIGNER

You’re a Senior Experience Designer who leads with curiosity, puts users first, and brings bold ideas to life, fast.

ABOUT THE ROLE

We’re looking for a Senior Experience Designer who’s excited by simplifying complexity and driven to help make great multi-channel customer experiences. We have a bold vision to empower more Australians to achieve home ownership and ensure a sustainable and resilient future.
In this role, you’ll lead the design across some of the most complex parts of our home buying experience, shaping strategy, crafting seamless user journeys, and delivering elegant, scalable UI solutions. You’ll be a part of a cross-functional Crew and help connect the dots across the Squads. You’ll influence senior stakeholders, mentor peers, and bring a strong user-centred voice to every conversation.

KEY RESPONSIBILITIES

• Lead end-to-end product design from discovery to final UI for web & mobile
• Collaborate with Product Managers and Engineers throughout the product design and delivery process.
• Shape product strategy and experience vision alongside the Design, Product & Technology Leads
• Think holistically across journeys and connect the dots across the customer, staff and broker experiences.
• Champion customer-centricity and advocate for best-in-class user experience.
• Facilitate and participate in design critiques, workshops, and agile ceremonies, providing and receiving actionable feedback.
• Contribute to our design system for consistency, scalability, and efficiency.
• Measure impact post-launch and iterate using insights from data and research.Mentor and support other designers across the crew.