Senior Experience Designer (UX) at Rank Group

Cape Town, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Experience Design, UX, Experience Strategy, Discovery, Design, Delivery, Service Design, Ecosystem Mapping, Omnichannel Touchpoints, Behavioural Data Analysis, Ethical Design, Accessibility, Design System Evolution, Coaching, Mentoring, Systems Thinking

Industry

Gambling Facilities and Casinos

Description

Company Description Rank Group plc stands as a leading global gaming company fuelled by top-tier talent and technology. Recognised through iconic brands, our products and our people, we bring entertainment to millions of people worldwide across digital and venue based experiences. Operating with a multi-branded strategy, we offer entertainment, bingo and slot gaming, along with a social gaming mobile experience, using a mix of proprietary and licensed software. With offices in the South Africa, UK, Gibraltar, and Mauritius you'll become part of a group with approximately 8,000 employees globally. Joining our high-performing and inclusive culture, you'll instantly become part of a team supporting our customer-facing initiatives. Job Description We’re looking for a Senior Experience Designer to help shape the future of our cross channel customer experience and brand portfolio, owning complex problems and defining experience strategies that deliver measurable impact. They lead discovery, design, and delivery of end-to-end experiences, acting as trusted experts and advocates for evidence-based, ethical design across teams. Main Accountabilities & Responsibilities: Define and drive the experience vision for key products and services, aligning customer needs with business strategy. Lead end-to-end experience design for complex product and service areas, taking ownership from discovery through delivery and in-market performance. Partner with Product and Tech leads to embed experience principles into strategy, design, and development. Map service ecosystems and align omnichannel touchpoints to customer and operational goals. Use research, behavioural data, and in-market insights to shape, iterate, and optimise experience strategy. Champion accessibility, consistency, and ethical design practices across the portfolio. Evolve our multi-brand design system and experience frameworks to enable scalable, coherent design across teams. Drive the maturity of the design practice by evolving team methods and frameworks, while coaching and mentoring Experience Designers to support their development, performance, and progression. Qualifications Deep expertise designing holistic digital and service experiences across multiple touchpoints. Proven ability to translate strategy into actionable, evidence-based design direction. A portfolio demonstrating end-to-end design leadership, measurable impact, and strong craft. Excellent communication and facilitation skills; comfortable influencing at senior and cross-functional levels. Advanced understanding of systems thinking, inclusive design, and experience measurement. Ability to move fluidly between hands-on design, strategic vision, and operational alignment.#LI- Additional Information Hybrid #LI-MN1 Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourself Wellbeing@Rank is important... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you. We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us. Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe. From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered. *Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location. The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Senior Experience Designer will define and drive the experience vision for key products, aligning customer needs with business strategy while leading end-to-end design from discovery through delivery and performance monitoring. They will partner with Product and Tech leads, map service ecosystems, and champion evidence-based, ethical design practices across the portfolio.