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ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage and passion to drive life-changing impact to ZS.
Our most valuable asset is our people.
At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and
make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about.
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Within ZS’ Business Technology group, the Digital Experience & Design Expertise Center (DXD) works with clients to design effective technology solutions that support & enhance critical business processes and manage the implementation of those solutions.
The DXD team, specifically, spearheads a variety of user experience engagements from large scale business transformation and customer experience initiatives to interactive dashboards, Web portals, and applications for mobile and desktop.

SENIOR EXPERIENCE STRATEGIST

We seek a Senior Experience Strategist to work with our clients to form and create engaging experiences across channels to ensure interactions are meaningful between customers and businesses. If you are passionate about working at the intersection of strategy, design, research and technology to deliver meaningful innovation through human-centered design practices, and seek to contribute to a new and rapidly-growing expert team, then we want to speak with you. A passion for and expertise or background in health and health-related experience design is a distinct asset. As the largest health-focused consultancy in the world, we have a unique opportunity and responsibility to shape and improve health futures for all stakeholders.

ADDITIONAL SKILLS:

• Curious, results-driven, confident, and committed to professional growth. Candidates will thrive in our team culture that embraces challenges and initial ambiguity while playing hard and working hard.
• Ability to work independently, prioritize time effectively, and respond quickly. Will actively contribute to formulating business strategies and experience design recommendations.
• Strong interpersonal skills with the ability to listen and build rapport with research participants, designers, and cross-disciplinary project teams. Comfortable working in cross-functional teams, including designers, business consulting teams, and project managers.
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• Design and deliver new services, products, and brand experiences that solve customer problems, increase brand value, and inspire people.
• Create best-in-class human-centered design deliverables to articulate customer research insights and strategies, crafting a range of design artifacts including experience maps, user journeys, service blueprints, and personas.
• Partner and collaborate with cross-disciplinary teams throughout all phases of the design process, from client alignment and context understanding to opportunity exploration, strategy setting, and creating actionable design expressions.
• Execute qualitative customer research using design, behavioral, ethnographic, and market research techniques, applying insights to inform design decisions.
• Elicit requirements through stakeholder interviews, working from problem statements, articulating business objectives, and asking the right questions to inform design thinking processes.
• Lead rapid iteration cycles and design sprints to prototype experiences across various mediums, realizing final solutions.
• Present design solutions with precision and personality to a variety of business stakeholders, clients, and internal colleagues through polished verbal and visual communication.
• Plan and facilitate Design Thinking workshops to foster creative collaboration and evangelize customer centricity with clients and colleagues.
• Integrate AI technologies to enhance user experience and drive innovation in design solutions.