ENERCON has been one of the technology leaders in the wind power sector for 40 years. As the first manufacturer of wind turbines, the company used a gearless drive concept that is a characteristic of all ENERCON wind turbines. ENERCON is also at the forefront in other areas, such as rotor blade design, control technology, grid connection technology, and with its wide range of technological new developments, proves its innovative strength time and again.

YOUR QUALIFICATIONS:

• Experienced technician, master craftsman or graduate in a technical field of study or industrial engineer in related fields, such as energy technology or mechanical and plant engineering with a strong sense for pragmatic solutions
• Profound professional experience in a customer-oriented environment, such as after sales, key account management or service, preferrably in the wind industry
• Excellent written and spoken English skills
• Customer-oriented communication skills
• Assertiveness in a complex environment with different stakeholders
• Good presentation skills

• Cross-functional coordination of technical priorities with regional teams such as Service, After Sales and Sales as well as central departments such as Global Service, Quality and R&D
• Optimization of the customer relationship through proactive and clear communication for key topics
• Preparation of status, procedures and solutions for our customers and to support our After Sales / Sales employees
• Voice of the customer in the focus areas and the associated evaluation and optimization of solution approaches and options for action
• Interface between the regions (After Sales & Sales) and central functions to prepare and support external communication and goodwill solutions in the event of technical incidents during operation with customers, experts and authorities
• Supporting the regions with technical problems and processing technical statements such as root cause analysis or 8D reports
• Analysis of customer feedback on WTG performance and technical service as well as prioritization and project management for optimization such as process improvements or the development of upgrades
• Identification of products and services for asset optimization for wind turbines and wind farms based on technical solutions and lessons learned