2. COMMERCIAL SKILLS:

• Strong understanding of dealer business models and P&L.
• Skilled negotiator, translating technical value into commercial benefits.
• Customer-focused communicator (English + other European language).

• Dealer Training & Support:
• Conduct expert technical training and certify technicians.
• Develop troubleshooting guides and documentation.
• Inventory Optimization:
• Define regional parts and machine inventory strategies.
• Advise dealers on stock planning and reducing obsolescence.
• Issue Resolution:
• Lead RCA for critical failures and coordinate CAPA with engineering.
• Act as technical authority on key warranty cases.
• Process Improvement:
• Identify service gaps and implement improvements across the dealer network.
• Dealer Engagement & Business Insight:
• Strengthen dealer relationships through business understanding.
• Use performance data to identify growth opportunities and align technical support with commercial goals.