Senior Facilities Coordinator at Cushman Wakefield Stevenson

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Sep, 26

Salary

38.47

Posted On

14 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Facility Management, Vendor Management, Customer Service, Communication Proficiency, Financial Knowledge, Time Management, Multi-Tasking, Detail Oriented, Work Order Management, Building Systems Knowledge, Budgeting, Reporting, Project Status Updates, Problem Resolution, Safety Procedures, Administrative Support

Industry

Real Estate

Description

Job Title Senior Facilities Coordinator Job Description Summary Assist with the operation, troubleshooting, diagnostics, housekeeping, and repairs on commercial buildings Job Description POSITION SUMMARY The Senior Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs. Directly supporting the facility management team with on-going facility and team related responsibilities. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES • Provide general overall facility management services including continuous monitoring of office/facility • Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery • Follow up with clients to ensure customer satisfaction • Respond to all facility inquiries and complaints, verify problem and take the necessary corrective action • Remain knowledgeable regarding all operational aspects of building systems • Coordinate with outside contractors for the service and repairs of equipment • Follow protocol for effective building-specific maintenance and safety procedures • Maintain on-going communication with contractors, client, and team • Assist with the inspection of the sites within the assigned building portfolio • Create work orders and assign work orders to the engineering staff, subcontractors and vendors • Report on open and closed work orders and check the status of open work orders with the assigned party • Request, review and submit work orders, bids and proposals from vendors • Verify final invoice pricing and process payments in a timely manner • Assist in the monitoring and assessment of vendor performance • Train vendors on work order and billing procedures • Manage complex work orders such as environmental issues and disaster recovery • Manage service and performance of vendors and landlords for timely completion of jobs • Create and record appropriate written communication between all parties • Schedule and document maintenance and repairs on building equipment • Communicate frequently with client, landlords and vendors to resolve issues and provide project status updates • Provide process and procedures training and direction to new associates • Coordinate special events in support of client • Assist with measuring and reporting key performance indicators against service level agreements • Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product KEY COMPETENCIES 1. Communication Proficiency (oral and written) 2. Customer Focus 3. Initiative 4. Sense of Urgency 5. Multi-Tasking 6. Detail Oriented 7. Financial Knowledge 8. Time Management Skills 9. Team Oriented IMPORTANT EDUCATION • High school diploma or a General Equivalency Diploma (GED) required • Associates or Bachelors degree in facilities management, building, business or other related field preferred IMPORTANT EXPERIENCE • A minimum of 3-5 years of experience in an administrative, accounting or tenant services capacity • Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications • Previous customer service experience • Prior experience working in the facilities/property management, commercial real estate or professional services industries preferred Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $32.70 - $38.47 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield” About Cushman & Wakefield Cushman & Wakefield (NYSE: CWK) is a global leader in real estate services, leveraging our specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers. With 52,000 employees in nearly 400 offices across 60 countries, we are one of the largest firms in the industry, with more than 100 years of history. In 2023, we generated $9.5 billion in revenue from our core services. To learn more, visit www.careers.cushmanwakefield.com.

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Responsibilities

The Senior Facilities Coordinator supports the facility management team by monitoring building operations and resolving client inquiries. Key duties include coordinating with outside contractors, managing work orders, and ensuring the maintenance of building systems.