Senior Facilities Manager at JLL

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

0.0

Posted On

19 Sep, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Facilities Management, Leadership, Communication Skills, Stakeholder Management, Service Delivery, Contract Management, Performance Evaluation, Cost Savings, Process Improvement, Team Management, Succession Planning, Quality Assurance, Compliance, Administrative Management, Health Management, Environmental Management, Safety Management

Industry

Real Estate

Description

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Principal Accountabilities Single point of contact for Client Responsible for ensuring that contractual obligations are met Play a leadership role in overseeing delivery of facilities management services. The ideal candidate will enjoy global exposure through occasional international travel while benefiting from exceptional career growth opportunities. Duties and Responsibilities Service Delivery Oversee contracts and evaluate performance of sub-contractors on site. Coordinate and manage client’s administrative issues in regards to FM Manage communication channels between the Employer and JLL team. Review and report against agreed SLA and KPIs. Liaise regularly with the Employer’s nominated representative on various issues and programs Ensure the Employer’s and JLL’s processes and templates are aligned and comply with the local statutory laws. Monitor critical path activities and ensure timely escalation Drive quality and consistency within the facility Identify and implement initiatives towards cost and energy savings, work improvements. process sustainability etc Develop and implement strategies, policies, procedures and systems for service delivery. Ensure these are fair, open, accountable and transparent. Maintain information and financial systems to ensure accuracy, accountability and client's reporting needs are met. Ensure adequate and competent resources (Staff, budget, time, skills, knowledge and experience) are deployed to ensure delivery of services meet objectives and KPIs. Put in place service benchmarks to measure performance against best practice to ensure continuous management improvement. To continuously seek for operation excellence to achieve efficiency , low cost and quality services. To maintain a minimum level of service standards and satisfactory service rating as per requirement in client's Health, Environmental and Safety Management. Ensure compliance to client's policies, procedures and strategies. To manage the smooth delivery service for Call centre management. Review/Continuous Improvement Lead quarterly business review (QBR) and annual review with the Employer nominated representative. Measure our progress against process implementation, HR Turnover, added value initiative, tracking relationship communications and issue resolutions Ensure process and quality consistency Team Management Responsible for the management of the onsite team e.g. recruitment, performance assessment etc. Actively manage the professional development of all direct reports. Prepare and implement a Succession plan for the account. Requirements: At least 15 years of experience in Facilities Management or related role Candidate currently in Managerial role with relevant experience is preferred Must have excellent communication skills and stakeholder management, as well as leadership skills Location: On-site –Kuala Lumpur, Malaysia JLL Privacy Notice JLL, together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

Responsibilities

The Senior Facilities Manager serves as the single point of contact for the client, ensuring that contractual obligations are met while overseeing the delivery of facilities management services. This role involves managing service delivery, evaluating subcontractor performance, and driving quality and consistency within the facility.