Senior Facilities Officer at JLL

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Full Time

Start Date

Immediate

Expiry Date

25 Dec, 25

Salary

0.0

Posted On

26 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Facilities Management, Property Management, Customer Service, Communication Skills, Microsoft Office, Chinese Word Processing, Problem-Solving, Organizational Skills, Time Management, Detail-Oriented, Proactive Approach, Emergency Response, Operational Management, Stakeholder Coordination, Process Improvement, Training

Industry

Real Estate

Description

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Description Position Overview The Senior Facilities Officer manages daily workplace operations and services to ensure efficient functioning of the venue environment. This role supports workplace management initiatives, coordinates with stakeholders, and oversees service delivery while ensuring compliance with quality standards. Takes on more complex operational challenges, has greater autonomy in decision-making, and may mentor junior staff Qualifications Education and Experience Diploma or above in Facilities Management and/or Property Management or equivalent Minimum 3 years of relevant working experience Prior experience in property management companies preferred Skills and Knowledge Good command of spoken and written English and Chinese (Cantonese and Putonghua an advantage) Excellent customer service and communication skills Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and Chinese Word Processing Knowledge of Hong Kong Building/Property Management regulations and Ordinances Personal Attributes Ability to work independently under pressure with minimal supervision Detail-oriented with strong problem-solving abilities Proactive approach to service delivery Good organizational and time management skills Key Responsibilities Operational Management Assist the Assistant Workplace Manager in addressing specific requirements or concerns Manage and supervise day-to-day operations to ensure quality service delivery Ensure compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) Conduct daily patrols and routine inspections of workplace areas Prepare detailed inspection reports documenting findings Stakeholder Coordination Liaise with Authority departments and operators on workplace management services Follow up on inquiries, complaints, and service requests Assist with investigations, fact-checking, and case reviews Prepare correspondence, letters, and notices relating to workplace services Attend regular meetings with the Authority and other stakeholders as required Reporting and Documentation Prepare management reports, incident reports, and daily/monthly operational reports Document service performance and operational metrics Track and report on compliance with service standards Maintain accurate records of workplace activities and issues Process Improvement Monitor, review, and enhance operational workflows Conduct regular training and coaching for subordinates and frontline staff Identify opportunities for service improvement Implement best practices in workplace operations Emergency Response Attend and resolve emergency incidents and operational issues Prepare investigation/incident reports as needed Implement preventive and corrective measures Respond to emergency calls during regular hours and adverse weather conditions Support business continuity during typhoons and other disruptions Additional Duties May work evenings and on public holidays when required Handle other ad-hoc duties as assigned by the Authority Support special projects or workplace initiatives as needed Working Conditions Primarily on-site at the venue with regular facility inspections May require flexible working hours including evenings and weekends Must be available for emergency response situations Reporting Structure Reports to: Assistant Workplace Manager May supervise: Frontline workplace staff, concierge staff Location: On-site –Hong Kong, SAR, China If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

Responsibilities

The Senior Facilities Officer manages daily workplace operations and services to ensure efficient functioning of the venue environment. This role supports workplace management initiatives, coordinates with stakeholders, and oversees service delivery while ensuring compliance with quality standards.