Senior Facility Operations Center (FOC) Operator at Oracle Risk Management Services

Nashville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

0.0

Posted On

13 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Escalation Point, Technical Lead, Operational Discipline, Performance Analysis, Health Analysis, Capacity Evaluations, Technical Issue Resolution, Automation Implementation, Issue Triage, Best Practices Establishment, Incident Management Strategy, Root Cause Analysis, Continuous Improvement, Project Liaison, Infrastructure Upgrades, Conflict Resolution

Industry

IT Services and IT Consulting

Description

As Senior Facility Operations Center Operator, you serve as the escalation point and technical lead on shift—ensuring consistent execution, mentoring junior operators, and maintaining operational discipline. This person manages operations of multiple data center sites, driving the strategic direction for performance and health analysis, mentoring teams, and ensuring alignment with business objectives and security goals. Responsibilities include directing capacity evaluations, resolving complex technical issues, implementing advanced automation in issue triage, and establishing best practices and a continually evolving knowledge base. The role also sets strategy for incident management, root cause analysis, and continuous improvement while collaborating across functions. Additionally, it oversees regional expansion projects, acts as a key liaison with project and engineering teams, and leads strategic planning for installations, repairs, inventory, logistics, and large-scale infrastructure upgrades, providing executive-level recommendations and mentorship throughout. Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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Responsibilities

The Senior Facility Operations Center Operator acts as the shift escalation point and technical lead, managing operations across multiple data center sites, driving strategic direction for performance analysis, and mentoring junior staff. This role also sets strategy for incident management, root cause analysis, and continuous improvement while overseeing regional expansion projects and leading strategic infrastructure planning.