Senior Factory Technical Support Specialist at BOA Technology

, Đồng Nai Province, Vietnam -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Quality Assurance, Installation Training, Product Knowledge, Problem Resolution, Technical Documentation, Factory Liaison, Customer Relationship Management, Vietnamese, English, Footwear Manufacturing, Installation Methods, Travel

Industry

Sporting Goods Manufacturing

Description

About BOA BOA® Technology builds the scientifically proven and patented BOA® Fit System. BOA partners with market-leading brands to make the best gear even better. Each unique configuration is engineered with performance fit at the center to create a precise fit and better connection between an athlete and their equipment — improving performance. BOA® Technology Inc. is headquartered in Denver, Colorado with offices in Austria, Greater China, South Korea, and Japan. For more information, visit BOAFIT.COM BOA Technology (Shenzhen) Ltd. is a legal branch established by BOA Technology Inc. in China, responsible for the liaison and management of the company's OEM and suppliers, technical support for all cooperative brand factories and solving quality problems, as well as the marketing and sales of the entire Greater China. Overview of Role Reporting to the Factory Technical Support Lead, this position is key in ensuring that our Brand Partner factories thoroughly understand the installation requirements for BOA products before production begins. You will provide essential technical support to the Brand Partner factories for consistently maintaining high standards of quality and performance including supporting on the resolution of customer quality issues, conducting installation training and overseeing the factories’ proper installation of the BOA system on products. Core Responsibilities • Reflect and role model BOA’s vision, values and Leadership Model and demonstrate passion for our mission across the Factory Education & Technical Support team and rest of the organization. • Familiar with all BOA products including the functionality and the installation requirements. • Deliver proficient training to our brand partner factories to ensure all BOA-powered products meet our design and installation requirements and ensure clear understanding of BOA quality standards. • Review, recommend and update installation methods to help improve the installation efficiency, provide installation related inputs to product teams for effective product creation. • Assist Brand Partner factories in resolving any issues and involve relevant members within BOA to address their issue. • Translate and update the manufacturing instruction documents. • Complete, organize, and submit detailed and professional Brand Partner Factory Visit Reports in our system. • Perform on-site investigation related to product quality or installation when required. • Support/train junior team members on performing team responsibilities. Required Qualifications • Tertiary education • Good command of spoken and written Vietnamese and English • At least 5 years of experience in footwear manufacturing. Familiar with the whole process of shoes making and shoes structure • Experience in building and maintaining customer relationships • Frequent travel is required Desired Qualifications • Good command of spoken Mandarin We Offer We’re committed to helping our people be themselves, be well, and grow. We’re proud to offer a creative work environment with a range of benefits no matter where you are around the world. Competitive remuneration package inclusive of annual performance bonus Benefits according to local policy:Social Insurance Flexible working policy, Competitive Paid Time Off plans in the industry, including Annual Leave starting from 12 days, 5-day working week and early releases on Fridays and major holidays’ eve Fun, friendly, inclusive workplace with social adventures and activities Free products Casual dress code EEO Statement Caring for each other and the community are part of our core values. We are dedicated to creating more access and opportunity within the outdoor and professional industries. We are proud to be an equal employment opportunity workplace that focuses on inclusion and creates employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. If you think you meet most of the qualifications listed for the role you are interested in, we actively encourage you to apply.

Responsibilities

This position ensures Brand Partner factories understand BOA product installation requirements, providing essential technical support to maintain high quality and performance standards, including resolving customer quality issues and conducting installation training. Core duties involve modeling company values, mastering product functionality, delivering training, updating installation methods, assisting factories with issues, translating documents, submitting factory visit reports, and performing on-site quality investigations.