Senior Field Representative, Field Services Support

at  Ricoh

QUALIFICATIONS (EDUCATION, EXPERIENCE AND CERTIFICATIONS)

Typically:
�· Requires high level technical skills typically gained through completion of technical school and 3+ years of related experience including a minimum of 2 years as a Technology Service Consultant I.
�· Requires 1 Industry Certification and sustained (at least 2 years) of meets or exceeds performance level.
�· Requires a valid state driver’s license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business.

KNOWLEDGE, SKILLS, AND ABILITIES

�· Requires an excellent working knowledge of electro-mechanical devices and electronics.
�· Requires expert knowledge of assigned equipment.
�· Skilled methodical approach to resolving problems.
�· Possesses strong interpersonal and verbal communications skills.
�· Excellent customer service skills including ability to follow up to ensure closure of issues.
�· Skilled ability to read and comprehend written technical information in the form of technical manuals, parts books, and relevant publications.

Please refer the Job description for details