Senior Field Services Analyst

Key Responsibilities

• Have a valid driver’s license, and no driving restrictions.
• Drive to clients’ offices as required by remote staff
• Maintain close adherence to their schedule and inform the Service Coordinator if they are unable to be at their scheduled appointment at the appropriate time
• Set up new computer hardware, software, and peripherals
• Troubleshoot and resolve issues that require an onsite presence with:
• Customer line-of-business (LOB) applications and common applications like web browsers and Microsoft Office
• General network connectivity including ISP
• Common networking technologies such as DHCP and DNS
• Wireless network performance and accessibility
• Firewalls, switches, and routers
• Remote access technologies including VPN, RDS, Azure AD
• Common peripherals such as printers
• Address more advanced issues that require a greater level of experience than the Field Services Analyst
• Identify recurring issues and initiate problem tickets for them
• Make recommendations for improvements of supported hardware and software
• Engage remote technicians, vendors, 3rd parties, and client subject matter experts (SME) as needed during the troubleshooting process

Skills, Knowledge and Expertise

• 3 years relevant technical experience is required
• Ability to assemble and or install hardware such as
• Server Racks
• Access Points
• Switches
• Servers
• Microsoft 365 or Azure certifications highly desired
• Self-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality
• At least 3 years’ experience managing & working with the following technologies:
• Windows Server
• Microsoft/Office 365
• Active Directory
• GPOs
• Routing and Switching
• Firewalls
• VPNs
• Virus and Securit

ADDITIONAL RESPONSIBILITIES:

• Where appropriate, escalate complicated issues to a more senior resource or other appropriate teams
• Create and update documentation when changes or occur, or when discoveries are made
• Educate users on Process, Hardware, and Software
• Participate in the on-call rotation
• Additional duties as required

Skills, Knowledge and Expertise

• 3 years relevant technical experience is required
• Ability to assemble and or install hardware such as
• Server Racks
• Access Points
• Switches
• Servers
• Microsoft 365 or Azure certifications highly desired
• Self-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality
• At least 3 years’ experience managing & working with the following technologies:
• Windows Server
• Microsoft/Office 365
• Active Directory
• GPOs
• Routing and Switching
• Firewalls
• VPNs
• Virus and Security

Key Responsibilities

• Have a valid driver’s license, and no driving restrictions.
• Drive to clients’ offices as required by remote staff
• Maintain close adherence to their schedule and inform the Service Coordinator if they are unable to be at their scheduled appointment at the appropriate time
• Set up new computer hardware, software, and peripherals
• Troubleshoot and resolve issues that require an onsite presence with:
• Customer line-of-business (LOB) applications and common applications like web browsers and Microsoft Office
• General network connectivity including ISP
• Common networking technologies such as DHCP and DNS
• Wireless network performance and accessibility
• Firewalls, switches, and routers
• Remote access technologies including VPN, RDS, Azure AD
• Common peripherals such as printers
• Address more advanced issues that require a greater level of experience than the Field Services Analyst
• Identify recurring issues and initiate problem tickets for them
• Make recommendations for improvements of supported hardware and software
• Engage remote technicians, vendors, 3rd parties, and client subject matter experts (SME) as needed during the troubleshooting proces