SENIOR FIELD SERVICE CONTROLLER

Perm Placements Ltd are working on behalf of our prestigious client, who have been in business since the early 1900’s and they are the UK’s market leader in the manufacture of Waste management vehicles. There famous brand name is seen on the front of leading waste management companies cabs everyday across the United Kingdom’s streets.
Our client is looking for an enthusiastic, innovative, and dynamic multi-disciplined, Permanent Senior Field Service Controller to join their Croydon based team.

ACCOUNTABILITIES & COMMITMENTS REQUIRED:

• Call Handling
• Warranty & Chargeable Field Repairs
• Field Service Administration
• Line management for service controllers and field service engineers.

KNOWLEDGE

Call Handling E
Administration E
Communication E
Technical Understanding E

EXPERIENCE

Previous Experience in a Similar Role E
Customer Service Experience E

EDUCATION / QUALIFICATIONS

GCSE in Maths and English or equivalent E
Customer Care E
Communication E
Microsoft Office D
Previous Experience in the Motor Trade D
Job-related skills & abilities
Good Planning / Organisational Skills E
Able to work on own initiative or as a team E
Experience in Excel and Word E
Ability to problem solve in a logical and rational way E
Ability to maintain high output levels E
Able to stay focused under pressure E
Knowledge of Refuse industry D

JOB PURPOSE:

To efficiently coordinate Field service activities demonstrating meticulous attention to detail. To work closely with other controllers and on and off-site administration staff communicating through to job completion and leading the service controller in all service controller functions.
To be the first point of contact with external customers and suppliers, to coordinate and prioritise VOR’s within the given area providing customer confidence to completion. To be the first escalation point for the service controller and admin team. Demonstrate a technical understanding of key vehicle components and apply this understanding to efficiently schedule workload
To be a part of a positive customer service culture with both Customers and internal staff /

Answer queries promptly and make sure information taken from calls is accurate and where necessary escalated for action. To ensure all documentation required for the function is in line with ISO standards, to take responsibility for this action with the service dept and ensure WIP is kept in line with company standards. To become a key member of the Service Team and lead the service control function.

• Call Handling
• Warranty & Chargeable Field Repairs
• Field Service Administration

QUALITY & ENVIRONMENTAL RESPONSIBILITIES:

Responsible for the management, compliance and upkeep of the quality & environmental procedures, records, and documents relevant to the role.
we are proud to be an equal opportunities employer and a disability confident organisation. We are committed to fostering an inclusive workplace where diversity is celebrated. As part of our dedication to creating a supportive environment, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
We invite you to engage in an open conversation with us about how we can best support you and ensure that your unique skills and talents are recognised and valued. Your success is integral to our collective growth, and we look forward to working together to create a workplace that empowers everyone to thrive.