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Senior Field Service Dispatcher at Diebold Nixdorf
Hyderabad, Telangana, India -
Full Time

Start Date

Immediate

Expiry Date

04 Jan, 26

Salary

0.0

Posted On

06 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Field Operations, Customer Service, Scheduling, Dispatching, Technical Monitoring, Route Control, Appointment Management, Spare Parts Management, Quality Analysis, Documentation, Workload Balancing, Efficiency, Communication, Coordination, Problem Solving, Time Management

Industry

IT Services and IT Consulting

Description
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Serves as the primary point of contact for Field Operations personnel and as a liaison between or among customers, Field Operations and internal business groups. Coordinates and monitors customer appointments to ensure timely and excellent customer experience. Monitors technical status to manage arrival times and shift completion. Monitors job pools and schedules, identifying unfilled time slots, overbooking, inefficiencies, cancellations and other situations including effective route control, appointment arrangements with customers / providers, Spare parts management, debriefing quality analysis and documentation. Dispatching of all assigned work within the assigned territory to field service technicians and third parties. Ensure SLAs and balance workload between applicable resources and considering e.g. skills and spare parts availability in a most cost effective and efficient manner. Takes action to assign or reassign work to meet customer commitments.
Responsibilities
The Senior Field Service Dispatcher serves as the primary point of contact for Field Operations personnel, coordinating customer appointments and monitoring technical statuses. This role involves dispatching work to technicians and ensuring service level agreements are met efficiently.