Senior Field Service Engineer at Lam Research

Taichung, Saxony, Taiwan -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

10 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Electronics, Engineering, Installation, Maintenance, Repair, Troubleshooting, Customer Support, Communication Skills, Analytical Skills, Problem-Solving, Electrical Schematics, Mechanical Schematics, Clean Room Environment, Diagnostic Procedures, Preventive Maintenance, Customer Relations

Industry

Semiconductor Manufacturing

Description

The group you’ll be a part of The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes. The impact you’ll make As a Field Service Engineer at Lam, you will step into the limelight of customer support. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions. In this role, you will be responsible for providing quality repair and carrying out preventive maintenance service of Lam etch / clean / deposition equipment at customer sites. Other activities include installation, relocation of customer equipment, performing associated start-up, and troubleshooting activities. What you’ll do Install and/or relocate equipment at customers’ sites. Conduct associated start-up, cut over and check-out activities on the newly installed systems Provide warranty tool support or paid service for out-of-warranty tool by performing on-site preventive maintenance of equipment and attending to equipment abnormalities. Coordinate all service actions with customer to minimize downtime or system interruptions Apply troubleshooting techniques to eliminate equipment malfunctions. Conduct diagnostic procedures to isolate problem. Assess severity of malfunctions and determine corrective actions required or escalate for assistance and prompt resolution. When necessary, replace defective units, components, or parts where appropriate Implement field modifications or updates as released in Engineering Change Orders (ECOs) which may involve removal and installation of assemblies, sub-assemblies, systems, and subsystems Carry out Tier 2 process qualification work Prepare and maintain accurate logs, service records, part usage documentation, diagnostic updates, and other management reports Professionally represent the company to the customer. Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new/additional needs are identified Develop good customer relations during installation and execution of service contracts Maintain company’s assigned equipment (computer, tool kit, diagnostic test equipment, spare parts, etc.) in good working condition, and ensure it is secure and accounted for Take on ad-hoc duties as and when assigned by the Immediate Supervisor Who we’re looking for Minimum Qualifications: Bachelor’s degree in Electronics, Engineering, or related field and 5+ years of experience; or Master’s degree with 3+ years; or equivalent work experience. Previous experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment. Self-starter who can work independently and has a deep desire to learn and grow with the Company Strong interpersonal and communication skills Able to actively engage customers on technical solutions Willing to support short term, overseas assignment Able to work swing shift (Tues – Sat and/or Wed – Sun) Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals. Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit. Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods. Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed. Able to perform rostered 24/7 on call standby duty for a week Preferred qualifications Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite. Communication skills, both written and verbal, in English. Foundational analytical and problem-solving skills. Our commitment We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results. Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees. Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

Responsibilities

As a Senior Field Service Engineer, you will install and relocate equipment at customer sites, conduct start-up activities, and provide preventive maintenance and troubleshooting support. You will also maintain accurate service records and develop good customer relations during service execution.