Senior Field Service Representative at Eaton USA

Boothwyn, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Apr, 26

Salary

121000.0

Posted On

11 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Electrical Systems, Mechanical Systems, Project Management, Customer Support, Troubleshooting, Mentoring, Digital Tools, Power Quality Measurements, Protective Relays, Service Reporting, Team Leadership, Emergency Response, Recommendations, Training, Communication, Relationship Building

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Eaton’s ES AMER ESS division is currently seeking a Senior Field Service Representative. Eaton has the largest and most experienced team of field services technicians and engineers in the industry, offering strong initial 3-4 week training and support for a successful career with Eaton. This is a remote position that requires up to 25% travel with company vehicle, mobile phone, laptop and PPE provided. The expected annual salary range for this role is $82500.03 - $121000.04 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. Introduction to the role: Eaton has the largest and most experienced team of field services technicians and engineers in the industry, and we are looking to grow our team. In this role, you will: • Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies • Manage small projects independently and lead FSR teams on larger projects • Generate timely and accurate service reports on work, product performance, and warranties • Provide recommendations for improved electrical systems • Cultivate strong relationships with customers, team members, and partners • Mentor less experienced technicians • Utilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glasses, MS Teams, and more Team Benefits: • Guaranteed 40-hour base pay, eligible for overtime and travel premiums • Career growth, mentorship and safety training • Company vehicle, toolkit, and phone • Tuition assistance for ongoing learning • Leads program with bonus pay • Opportunities across 32 service branches Qualifications: Basic (Required) Qualifications • High School Diploma or GED equivalent or higher with minimum 3-5 years of electrical or mechanical industry experience, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion. • Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc. • No relocation offered, candidates must be within a 75-mile radius of Berwick or Boothwyn PA to be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation • Must possess a valid driver's license in good standing Preferred Qualifications • Associate degree or higher from an accredited institution • Bachelor’s degree in Engineering from an accredited institution • Electrical or General Contractor’s License • Professional Engineering License • Experience performing power quality measurements, troubleshooting, analysis as well as protective relays • NICET/NETA certification We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws. You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number. We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

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Responsibilities

The Senior Field Service Representative will support customers throughout the power system lifecycle, including startup, maintenance, and troubleshooting. They will also manage small projects and mentor less experienced technicians.