COMPANY OVERVIEW

Are you ready to Engineer the Impossible?
At Pack-Smart Inc. Automation, creativity and innovation are at our core. We’re a global leader in high-speed automation solutions for the packaging, print, and converting industries. For over two decades, we’ve been pushing the boundaries of engineering excellence with a focus on quality, speed, and precision. Our collaborative culture is built on empowering diverse perspectives, fostering learning, and creating inclusive opportunities for all team members. Pack-Smart Inc. automated equipment is designed, built, and shipped from our manufacturing facility in Concord, Ontario!

JOB TITLE: FIELD-SERVICE TECHNICIAN (COMMISSIONERS) – BE THE PRODUCT OWNER OF HIGH SPEED AND PRECISION AUTOMATED EQUIPMENT

Pack-Smart is seeking a full-time Field Service Technician (Commissioners) to install, commission, and support our advanced packaging automation systems. The ideal candidate brings strong electro-mechanical skills, thrives on solving real-world challenges, and is excited to travel to customer sites (and the world)! Commissioners display strong technical knowledge to our global customers, as well as providing pristine customer service, representing Pack-Smart Inc. internationally. International travel up to 50% is required!

QUALIFICATIONS:

• Diploma or degree in Mechanical, Electro-Mechanical, or Mechatronics Engineering.
• 4+ years of hands-on commissioning experience with automated systems or packaging machinery.
• Proficiency in reading technical drawings and engineering schematics.
• Excellent communication skills — verbal, written, and technical.
• Excellent customer service skills.
• Ability to travel up to 50% (nationally and internationally).

READY TO ENGINEER THE IMPOSSIBLE?

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.
We welcome and encourage applications from individuals with disabilities. Accommodations are available upon request during the hiring process.
Apply now, and let’s engineer a better future together!
Learn more at: https://packsmartinc.com
See our work in action: YouTube - Pack-Smart Solutions
Job Types: Full-time, Permanent

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Store discount
• Vision care
• Wellness program

Ability to commute/relocate:

• Concord, ON L4K 0B3: reliably commute or plan to relocate before starting work (required)

Willingness to travel:

• 50% (required)

Work Location: In perso

• Take ownership of system installation and commissioning through to customer acceptance.
• Work directly with cross-functional engineering teams and clients during design reviews and on-site implementations.
• Troubleshoot mechanical and electrical challenges, resolve root-cause issues, and document actionable solutions.
• Train operators and maintenance staff on best practices for setup, performance optimization, and ongoing maintenance.