Senior Field Support Engineer at Kone

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

22 Aug, 26

Salary

0.0

Posted On

24 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Commissioning, Troubleshooting, Site Coordination, Technical Support, People Leadership, Project Management, BIM, APF, DCS, E-Link Systems, English Communication, Interpersonal Skills

Industry

Industrial Machinery Manufacturing

Description

As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life. We believe in improving performance through inspiring, engaging and developing our people. Personal growth is strongly supported and there are significant opportunities for career development. Joining us means you will be part of a global network of people, working in a culture that fosters innovation and empowers you to make a difference. Why this role? We are embarking upon an exciting growth phase and as such we have an exciting opportunities for you to join our team in KONE Egypt, as Installation Engineer to be based in Cairo or Canal or Upper Egypt. This role manages the interface with all key stakeholders during the project. He/she plans, directs and coordinates the activities of designated projects to ensure that project objectives are accomplished within the agreed schedule and budget, using approved KONE methodologies and tools. What will you be doing? Remote and site support services for Front Lines and Supply Operations Provide remote or on-site technical support for installation issue Provide support also in digital, APF, software and BIM related issues Provide technical support to ensure customer specification requirements Product development – applicable for global Field Support roles only Product development matrix audit points Piloting and implementing new product and solution Training: Train local Trainers/employees during site visits and/or deliver scheduled training sessions Co-operate with and provide expertise to global and local training centers in training course Quality: Create quality reports after site visits and list issues which require corrective actions List all helpdesk issues and forward corrective actions according to KONE process requirements. Participate in closing reviews to ensure all learning from problem site is gained into business, whether product or skill learning for individuals raising training requirements Safety Be aware and operate within KONE safety requirements Ensure each installation follows the global processes and guidelines Follow the safety procedures and rules of customers, partners and KONE. Report safety concerns Stop installation or lift operations if safety violation or hazards are detected People leadership People management e.g. setting targets, conducting PDP’s and IDP’s for team members together with Technical Field Support Manager Drive competence development in the team, inform Technical Field Support Manager about any skill gaps in the team Facilitate information sharing and creates collaborative working environment Daily Operations Allocate daily work together with Technical Field Support Manager Monitor and lead the performance and KPI/SLA adherence of the team Review daily priorities in the team and take appropriate action to ensure results are achieved Support continuous development of TFS together with Technical Field Support Manager Are you the one? Bachelor degree in Electrical/Electronics Engineering. Minimum of 5 years of experience in commissioning activities, preferably with KONE products. Hands-on experience with APF (Advanced People Flow), DCS, E-Link systems, troubleshooting, and site coordination activities is highly preferred. Strong practical field exposure and in-depth commissioning knowledge are essential. Excellent verbal and written communication skills in English. Strong interpersonal skills with the ability to collaborate effectively within a team environment. Excellent organizational and communication abilities, with strong attention to detail and follow-up skills. At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on https://careers.kone.com/en/ At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow®. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.

Responsibilities

Provide remote and on-site technical support for installation issues, including digital, software, and BIM related challenges. Manage project interfaces with stakeholders and lead a team of technical field support staff to ensure KPI and SLA adherence.