• Suffolk County Council – Beacon House, Ipswich IP1 5PB - Hybrid
• £27,711 per annum (pro rata for part time)
• Post 1: 37 hours per week - Flexible working options available
• Post 2: 16 hours per week
• Permanent
  At Suffolk County Council, every role is a chance to create positive change. We’re not just a local authority; we’re a team of dedicated individuals working together to improve lives across our diverse communities. As our new Senior Finance Officer, you’ll have the unique opportunity to see the direct impact of your work on the people and places that make Suffolk special. Your contributions will help build a brighter future for all. If you’re passionate about making a real, tangible difference, it’s time to reimagine your career with us. Join Suffolk County Council and turn your passion for positive change into action.

The Financial Inclusion and Advice Service (FIAS) is a supportive environment where there is the option for flexible working. Our colleagues are highly motivated and encouraged to develop their skills further, with opportunities to progress within the organisation.

• Are you passionate about making a difference in people’s lives by supporting them during times of financial challenges?
• Do you have understanding and practical experience of working with debt management, deferred payments, and accruals?
• Are you sensitive to the needs of older people, people with disabilities and their families and carers?
• Would you like to work in a varied, challenging and rewarding role?
• Would you like to be involved in creating a culture where excellent social work practice and strong financial management work hand in hand?

In this role as Senior Finance Officer, no two days are ever the same. You will learn something new every day as you work with a small vibrant team of experienced and supportive colleagues.

As a key member of the FIAS team, you’ll manage complex debt, deferred payment and accrual cases while serving as the primary technical expert for colleagues across the organisation. Working under the guidance of senior management, you’ll support social care teams, business managers, and finance departments in debt prevention, management and recovery and also be responsible for the day to day work of the team. The role involves maintaining your own caseload while developing broader expertise across FIAS functions, and contributing to process improvements and guidance development to enhance service delivery and meet key targets.

• communicating with adults, their representatives, and professionals via phone, email, letters or in-person meetings
• responsibility for your own caseloads, which includes supporting adults to maximise income, if required
• remote or face-to-face meetings with adults or their representative to gather evidence to resolve outstanding debt issues
• liaising with colleagues from other departments such as Corporate Finance, Area Business Managers, operational area/team managers, among others, to manage debts cases effectively
• preparing data and undertaking financial analyses to facilitate resolution of identified debt cases
• ensuring payments are made in a timely manner
• be first point of contact for response to complaints relating to work area
• taking part in FIAS panels.