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The Senior Financial Aid Specialist – Compliance supports the Financial Aid function at Herzing University with policy, procedure, technology, and process optimization needs. This role requires high attention to detail and technical proficiency. The Senior Specialist role also requires the ability to generate new and innovative ideas. The Senior Specialist serves on the Financial Aid Compliance Team within the Home Office division of Financial Aid, reporting to the Director of Financial Aid – Compliance.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Bachelor’s degree preferred. High School diploma or equivalent required.
• 3+ Years of Title IV administration experience preferred. Minimum 1 year of related experience required.
• Experience with automated systems and processes preferred.
• Experience with policy, procedure and data system development using automation to accomplish objectives preferred.
• Knowledge of federal, state and institutional regulations related to financial aid eligiblity and processing preferred.

PHYSICAL REQUIREMENTS:

• Must be able to remain in a stationary position most of the time.
• Must be able to occasionally move around the work location.
• Constantly operates office and/or teach equipment which may include computers, copiers, fax machines, audio/visuals.
• Frequently uses voice and hearing to communicate with students, staff or colleagues face-to-face or over the telephone.
• Visually or otherwise identify, observe and assess.
• Occasionally move, carry, or lift 10 pounds.
  It is the university’s practice to recruit and hire without discrimination because of skin color, gender, religion, LGBTQi2+ status, disability status, age, country of birth, veteran status, or any other status protected by law. https://www.herzing.edu/about/diversity
  Herzing University prohibits sex-based discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at https://www.herzing.edu/title-ix.

• Perform regular internal audits of Federal, State, military, and institutional funding programs, and partner with the Director of Training and Development and the Director of Financial Aid – Compliance on training opportunities for staff.
• Analyze defined Financial Aid processes and provide recommendations to streamline processes by further leveraging technology, systems, and reporting to ultimately improve the efficiency and effectiveness of our business model.
• Support the UAT (User Acceptance Testing) process for system enhancements and upgrades by designing test plans, documenting test cases, and executing end-user testing that leads to sign off on software releases.
• Partner with campus Financial Aid leadership on FWS budget utilization, hiring practices, and resource management with focus on full budget utilization and optimal resource allocation to support Financial Aid staffing levels at all campuses and provide gap funding opportunities to students with need.
• Maintain the FWS Tracker and ensure timely resolution of documented issues.
• Configure Financial Aid software for Federal award year, fund, and document setup to ensure accurate automation and system functionality.
• Provide support to Financial Aid staff at all campuses through troubleshooting system issues, reviewing complex student files, and researching Financial Aid policies.
• Dedication to continuous improvement especially in the areas of process efficiency, accuracy of work, student satisfaction, and innovation.
• Demonstrate all aspects of the PRICE of Success.
  Herzing University is committed to providing a diverse environment and is dedicated to fostering a culture and atmosphere of mutual respect. It provides an inclusive and collegial community where individuals are valued, heard and empowered to contribute to the effectiveness of the institution.