ABOUT US

Mosaik Credit Union Limited is a co-operative, full service, financial institution in beautiful Nova Scotia.
After our successful merger vote, as of January 1st, 2025, our new entity supports the growth and development of 9 branches in 8 communities.
With a focus on community enrichment and financial empowerment, we are more than just a bank. We provide exceptional financial products and offer a wealth of knowledge through our staff and partners, but success is also defined through strong bonds with our membership, our communities and in joining together to enhance the financial skills and understanding of each person who walks through our branch doors. This guidance allows our members to make the best financial decisions for themselves, their families, and their businesses.
Applications from candidates who have been historically disadvantaged and marginalized, including Indigenous peoples, black, racialized, a person with a disability, and 2SLGBTQ+ are encouraged to apply.
We have a full time, Permanent position available for a Senior Financial Relationship Advisor with us at our Kennetcook, Nova Scotia branch. Reporting to the Branch Manager, the Senior Financial Relationship Advisor is a fully mobile sales role requiring the incumbent to utilize the credit union’s alternative service delivery channels to drive a member first approach with an emphasis on providing consistently extraordinary service experiences for current and potential members. Member appointments will primarily be delivered in-person, over the telephone, through LiveChat, and off-site to suit the member’s convenience preferences. The Senior Financial Relationship Advisor is responsible for achieving sales results in retail credit, deposit, investment, and convenience banking products. The incumbent will cultivate a ‘circle of influence’ group of professionals to engage in proactive business development activities. The SFRA always represents the credit union in a positive, values-based and professional manner to internal and external stakeholders. The incumbent will build member relationships, identify business opportunities, negotiate and close business deals and maintain appropriate product knowledge and of current market conditions. The incumbent will work with the internal team and the credit union’s leadership team to increase sales opportunities and thereby maximize growth and revenue by proactively achieving the minimum-level activities standards as set out by the credit union.

EXPERIENCE

The Senior Financial Relationship Advisor will have successfully completed a certificate or diploma in Business Administration plus have three to five years’ experience in credit and collections in a financial institution; or an equivalent combination of training and experience in credit. Possesses or will obtain a mutual funds license within 3 months of hire. Completes all requirements for CUIC’s Accredited Consumer & Residential Mortgage Lender program.

• Works closely with the leadership team, develops and builds relationships of a ‘circle of influence’, to include: lawyers, accountants, realtors, mortgage brokers, and other key stakeholders by meeting with them frequently to discuss the credit union’s brand and product-services guarantee.
• Acts as the first point of contact for the ‘circle of influence’ group.
• Delivers presentations to key stakeholders on the credit union’s products and services. Maintains relationships by providing frequent communications (newsletters) to the ‘circle of influence’ on market trends, new product offers, new pricing promotions and new services. Conducts cold calls by telephone, e-mail or in person to generate leads for new business opportunities, promote special product-service offerings, and increase awareness of the credit union’s brand proposition.
• Provides mobile convenience for member requests, as required.
• Coordinates work schedule and appointment calendar to achieve maximum flexibility and convenience for members including frequent evenings and weekends.
• Meets with the members off-site in the interactive preference that they choose, in person, over the telephone or virtually.
• Provides oversight to the credit unioin’s digital service delivery platform by taking expedient action on all incoming member requests in accordance with the credit union’s extraordinary service level standards.
• Coordinates and actions all incoming digital requests from members, including those using on-line self-service options including, but not limited to, the appointment booking app, the online loan app, and online account opening app.
• Addresses the entire financial relationship at each member interaction to identify current and future lending solutions, retirement planning solutions, investment planning solutions, and convenience banking solutions.
• Delivers on a member first approach and extraordinary service standards at each member interaction by, demonstrating heightened responsiveness to members’ needs, providing each member with a relationship file folder containing an appropriate information package which includes calculators, financial checkups, product-related documentation; and, booking a follow-up relationship appointment.
• Analyzes applicant’s personal financial status, credit, and property evaluation to determine feasibility of granting loans.