Your Role

As a Senior Fleet Coordinator (m/f/d) in the Active Fleet division, you are a key driver of our customer experience, ensuring our customers are always safe and mobile on the road. With your strong service and process-oriented mindset, you manage operational processes in vehicle and repair management, taking our service quality to the next level. Your proactive approach allows you to optimize and automate interfaces to seamlessly support the growth of our fleet.

Your Mission

• Guarantee excellent mobility protection: You independently manage and coordinate service, repair and breakdown cases and, in close cooperation with our external claims management partners, ensure fast, smooth processing for our customers.
• Maximize fleet availability: You keep track of compliance with all legal and manufacturer-specific deadlines (such as maintenance and inspections) and optimize the utilization and condition of our entire fleet.
• Drive process optimization & scaling: You analyze existing processes and operational fleet management, document best practices and actively contribute to scaling recurring processes.
• Establish customer-oriented problem-solving: You confidently handle complex individual cases in direct customer contact, systematically derive potential improvements and ensure a first-class customer journey.
• Promoting knowledge transfer and team coaching: You support your team with professional onboarding, guide colleagues in operational matters, and establish quality standards for an excellent service infrastructure.

Your Profile

Must-have:

• Solid automotive background: Successfully completed commercial or technical training in the automotive sector (e.g., master mechanic, service technician, automotive salesperson) or a comparable qualification.
• Relevant service experience: Several years of demonstrable experience in service consulting, service assistance or in a workshop environment with a strong customer focus.
• Structured multitasking: Strong attention to detail and the ability to maintain an overview and act in a solution-oriented manner, even with a high volume of cases.
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