ABOUT US

At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world’s largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs.

POSITION SUMMARY:

Track and monitor actions and results of on-site technical process and product improvement initiatives designed by technical group to achieve customer savings for multiple sites. Directly responsible for implementing project charter and action, managing resources, setting timelines, identifying/closing gaps in schedules, communicating status and ensuring the project achieves desired goals.

• Provide technical advice to new and existing customers on the proper selection, use and application of Quaker Houghton products. Aid in developing business cases, best practice replication and associated metrics.
• Conduct on-site surveys of key target accounts to determine fitness-for-use and suitability of Quaker Houghton products and demonstrate as part of the selling process. Program and Site Managers to launch new HFC programs advise on engineering/equipment options. Interface with equipment suppliers and other co-suppliers to develop the best application techniques and procedures for Quaker Houghton products.
• Project management - correctly identify the requirement of work to be undertaken as per the project outline and assess the benefit to the business. Develop project plan to include actions and deliverables associated with Quaker Houghton product penetration and process related cost savings and maintain the project database.
• Provide troubleshooting support to customers including on-site visits as needed. Establish best practices and standards for execution by customers and/or site employees.
• Manage the start-up of new customers through transfer of knowledge, training, hands-on demonstrations and on-going monitoring and auditing.
• Provide support to Quaker Houghton research and product development personnel, marketing and management based upon field observations, customer need analysis, data collection and competitive intelligence.
• Audit new Quaker Houghton program opportunities and write-up projects to include in the value proposition working within parameters of the company’s operations and EHS procedures and specific project requirements. When applicable, understand change of management and risk management protocols.
• May provide support to Program and Site Managers with respect to vacations or absences.