1. EDUCATION AND TRAINING

· GCSE’s or equivalent in English and maths
· Food hygiene level 2 minimum
· Excellent written and spoken English
· NVQ or equivalent level 3 in Hospitality industry

2. RELEVANT EXPERIENCE

· Minimum of 3 years of recent and relevant hospitality industry experience, especially in Conference/Private Dining/Wedding required.
· Experience in Cambridge College/University not essential.
· Experience of working collaboratively and independently.
· Experience of not-for-profit organisation or similar environment (College).

3. SPECIAL KNOWLEDGE AND SKILLS

· Respect for the Christian ethos of the College
· Experienced in providing excellent customer service standards.
· Familiarisation with the Microsoft Outlook, Word, and other such systems
· Respect for all College visitors (including customers, volunteers and URC colleagues or members)
· Ability to work with a computerised booking system.
· Ability to lead and manage event teams.
· Ability to confidentially plan and run various events including weddings, conferences, and formal dinners.
· Banqueting and fine dining experience
· Experience with Kinetics software
· Personal license holder
Application Form / Interview

5. ANY OTHER REQUIREMENTS

· A willingness to work flexibly across the year as the seasonality impacts C+E scheduling.
Full-time, Permanent
Pay: £24,717.00-£27,181.00 per year

Benefits:

• Company pension
• Discounted or free food
• Life insurance
• On-site parking
• Sick pay

Work Location: In person
Job Type: Full-time
Pay: £24,717.00-£27,181.00 per year

Benefits:

• Company pension
• Discounted or free food
• Life insurance
• On-site parking
• Sick pay

Experience:

• Hospitality: 3 years (required)
• Customer service: 3 years (required)
• Supervising: 1 year (required)

Work Location: In perso

GENERAL RESPONSIBILITIES

· Work in a pro-active manner, organising your time and work without continuous supervision.
· Have pride in your work, with professionalism and striving for service excellence.
· Respect the privacy of guests and ensure confidentiality of sensitive matters.
· Work in a safe and conscientious manner, observing health and safety requirements, including those relating to COSHH, manual handling, working at height and fire regulations.

PARTICULAR RESPONSIBILITIES

· Work proactively with the CM and C+E team members to ensure the seamless planning, delivery, and closeout of client experience C+E events.
· Promptly respond to enquiries on events across email, software, telephone, and face to face, taking bookings for events, meeting rooms and liaise with the college staff to ensure the smooth management such bookings.
· Facilitate the setting up, running, supervision and pack down of conferences, meetings, and other C+E functions that you will be accountable for.
· Meet and greet clients as they arrive, coordinate event staff and stakeholders on the day of event.
· Ensure a high standard of presentation and delivery across all conferences, meetings, and other events.
· Conduct appropriate pre-event, event-handover, and event-debrief discussions.
· Provide general administration in collaboration with the C+E members.
· Be a personal licence holder for the College, if required.
· Carry out dining hall services as reasonably necessary to cover staff absence and provide support at peak times and for events.
· Ensure compliance with regulations and best practice relevant to the role as defined including food hygiene, alcohol licensing, health& safety, and fire regulations.
· Seek to identify and implement efficient ways of working and cost savings.
· Provide general assistance to the CM and carry out other tasks, commensurate with the position, as may be specifically delegated from time to time.