Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

WHAT SKILLS DO I NEED?

• Experience: Min 4+ years of experience as a product manager, with a proven track record of shipping impactful products.
• Leadership: Experience leading a team.
• Customer centricity: Deep customer empathy with a strong bias for action—you’re motivated by solving real problems and delivering measurable results.
• Communication: Communicate complex topics clearly to both technical and non-technical audiences, adjusting depth and detail as needed.
• Product Marketing: Effectively articulate product value to internal stakeholders and external customers
• Navigating Ambiguity: You thrive in ambiguous, fast-changing environments, with the ability to easily switch between thinking creatively and analytically.
• Strong cross-functional collaboration: Ability to understand and navigate organizational boundaries and bring people together to achieve the best outcome for our customers and Intercom.
• Systems Thinking: You take a holistic view of how product components, workflows, and stakeholders interact—anticipating downstream effects and designing solutions that fit seamlessly into broader business and technical ecosystems.
• Technical fluency: You’re able to talk to engineers and customers about modern tech stack, from APIs and SaaS infrastructure to LLMs and low-code tooling. You’re comfortable onboarding a customer into more technical product setups.
• Operational rigor: Highly organized, structured in approach, and able to manage multiple deployments and priorities without becoming reactive or ad hoc.

BONUS SKILLS & ATTRIBUTES

• Working in a startup or in B2B SaaS.
• Experience working directly with enterprise customers on bespoke implementations.
• Role in technical consulting, solutions engineering, customer success, or a related field.

Please refer the Job description for details